Phone & Fax Communications:
Those at home can reach any Windstar ship. Please have the ship name, cabin number and party name. Ships can be reached via direct-dial satellite or fax. If calling from the United States please dial: 011 + ship number (phone or fax) listed below. If calling International please dial: 00 + ship number (phone and fax) listed below.

SHIP

PHONE

FAX

Wind Spirit

+1 954.538.4376

954.538.4377

Wind Star

+1 954.538.4397

954.538.4397

Wind Surf

+1 954.538.4294

Star Pride

+1 954.672.7610


Guests on board may make phone calls from their stateroom at a cost of $7.95 per minute.


Emergency Phone Numbers:

During regular business hours please call 1-800-258-7245 or 206-733-2704 (7am to 6pm Monday through Friday; 7am to 3pm Saturday Pacific Time). Outside of these hours and during holidays, call 206-733-2991 (This number is for emergency use only; please do not call unless you are experiencing an emergency of urgent nature).


On Board Cell Phone Service:

During regular business hours please call 1-800-258-7245 or 206-733-2704 (7am to 6pm Monday through Friday; 7am to 3pm Saturday Pacific Time). Outside of these hours and during holidays, call 716-380-4209 **


Windstar Internet Access FAQs:

As part of our onboard service we offer Internet access on our yachts. We recently modified our Internet usage packages from minutes to the amount of data used.

How does Internet access at home differ from access at sea?

As with all yacht communications, the Internet service is operated through satellites. While you are most likely used to a fast Internet connection at home, in hotels or other local WiFi spots, Internet at sea can be slow, and at times, disruptive. The only option available is satellite connection, which is costly and limits the amount of data used. The connection is also influenced by weather, the movement of the ship, and in our case, blockage from our sails passing in front of the satellite dish.

As with all yacht communications the service is operated through satellites and is not recommended for down loading movies or large files due to system speed. In some areas the service can be interrupted by weather or ships position. We recommend that guests use the service only for e-mails or small files.

Why did the Internet Usage Plan change from minutes to megabytes?

Windstar modified the plan in order to provide guests the ability to access the same number of sites and/or read the same number of emails, regardless of connection speed. The previous plan was based on the number of minutes the guest was accessing the Internet, regardless of connection speed. At times, factors like bad weather, ship speed, overcast conditions, all contributed to slow and/or disrupted connections.

What is a megabyte (MB)?

Any file, whether it’s a spreadsheet, word document, or email, takes up electronic storage space, otherwise known as bytes. The larger the file, the greater the number of bytes. The standard increment of measurement is bytes, kilobytes (1000 bytes), megabytes (1,000,000 bytes) and gigabytes (1,000,000,000, bytes).

As a frame of reference, an 80-word email is around 10 kilobytes, while a typical web page is approximately 1 megabyte.

What type of Internet Usage Packages are available?

The Email Plan $50
This package gives you 75 MB of data to use during your cruise. This package is recommended for people who will be checking email and doing very limited browsing. The estimated minutes range from 15 to 60.

The Surfing Plan $100
This package gives you 160 MB of data to use for additional browsing and small file transfers (such as posting pictures to a social media site). The estimated minutes range from 45 to 180 (approximately 3 hours).


How can I get Internet access onboard?

Guests can purchase Internet Usage Plans at Reception. These plans can be used on personal laptops or smart devises that are Wi-Fi enabled.

Computers for public use are available in the Library or the Yacht Club on the Wind Surf.