All checked luggage must be tagged with your name, address and phone number. Also attach one of the ship's baggage tags (included with your cruise documents and available at the pier) to each piece of luggage, including carry-on bags and mark your name and stateroom or cabin number clearly.
It is 7:30 in the morning and you awake to hear the gentle trade winds, and smell the freshly brewed Colombian coffee and buttery croissants that lure you topside to the Veranda. It's breakfast al fresco, full service or buffet-style, anytime till 9:30 a.m. No need to hurry. Or if you prefer, linger over a continental breakfast served in the privacy of your stateroom or suite. Whichever is fine with us. After all, this is what the good life is all about: doing what you please, when you please.
Again, the choices are many in the Veranda. Choose the sumptuous, seemingly endless buffet. Or, order from the lunch menu between noon and 2:30 p.m.
In the evening, we turn the spotlight to our elegant, wood-paneled restaurant. Here, the dining room manager seats you, but where is your decision. There are no pre-assigned tables or first or second seatings. When you dine and with whom are entirely up to you. Seating usually begins at 6:30 p.m. and will be printed in the ship's daily program.
The evening attire onboard Windstar is specified as "casual elegance"- the emphasis weighted heavily on the casual.
The cuisine is exquisite ... a unique creation of light and savory entrees using fresh native foods and tropical accents. What will it be? Pear and goat cheese salad with prosciutto. Roasted eggplant and garlic soup? Grilled ahi tuna with Asian vegetables and a ginger pink peppercorn sauce? Or perhaps a mocha and chocolate terrine with almond sauce? To all this, we add a fine selection of vintage wines.
Low-sodium, vegetarian, low-cholesterol, salt or fat free diets, and other special dietary needs can be accommodated if we are notified in advance. Our dining room staff will be happy to oblige your special needs. Just let us know your dietary preferences at the time of booking, and reconfirm with the Maitre d' once you're aboard. We shall do our utmost to fulfill all requests, although agricultural and perishability restrictions may apply. Please note: Special requests received less than 30 days before sailing may not be available. Kosher or Halal meals are not available.
If you (or your travel agent) requested special meals at the time of your booking, please reconfirm this request with the Maitre d' after you board. If you have further questions or require additional information, please contact Vacation Planning at 800-258-7245.
Bottles or other containers of beer and other alcoholic beverages purchased in the vessel's shops or otherwise brought on the ship cannot be consumed on the ship, with the exception of wine and champagne. If the beverages are purchased from the vessel's shops or at ports of call, they will be collected for safekeeping and delivered to your stateroom or suite on the last day of the voyage. Our staff will make arrangements to store the items for you during the cruise. Guests may bring wines and champagne purchased from outside the ship on board for consumption in their stateroom or suite. For consumption in the restaurants or bars, a corkage fee will be applied to the guest's onboard account.
Complimentary room service is available 24 hours a day for sandwiches, selected canapes, coffee, and tea.
Windstar does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. There are no elevators on Wind Star and Wind Spirit nor were the ships originally constructed to be wheelchair accessible. As a result, these ships may be unsuitable for people relying solely on wheelchairs. Wind Surf is equipped with elevators, but staterooms are not wheelchair accessible. Also note, there is no elevator access to board the ship. Star Pride has modified wheelchair accessible suites available and an elevator on board.
Certain ports require the ship to anchor; in this case guests must be ferried into port. Service animals are permitted on board ships if prior arrangements have been made at time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. It is essential that Windstar is notified of any special medical, physical or other requirements you may have at the time of booking.
Windstar Cruises is pleased to offer air/sea packages featuring round trip economy-class airline transportation between many U.S. and Canadian cities and your cruise. Optional transfers from the airport to ship are available on sailing day and return after the cruise. To take advantage of this package, which is offered at an additional charge to your cruise fare, simply ask your travel professional to request it when you reserve your stateroom. Current add-on costs are available from Windstar Cruises Vacation Planners and are subject to change. All gateways may not be available for each itinerary. Please call for a rate quote.
Windstar Cruises will provide an airline ticket between major cities and the nearest airport to the cruise port using the carriers, routing, and structure of our choice. We reserve the right to utilize commuter and/or charter air service without prior notice. The airfares we use are based on capacity controlled, promotional, and group fares. The cost of the basic add-on quoted does not include confirmation of requests for specific carriers, routing, or en route stopovers. Air schedules are generally available approximately 60 days prior to departure. Windstar Cruises reserves the right to withdraw air/sea availability without prior notice for any product at any time.
Due to airline schedules (and occasionally, lack of flight availability), travel between many major cities and your cruise may require one or more hotel overnights en route. If necessary, the cost of hotel accommodations is not included in the air add-on amounts and is the responsibility of the guest. Hotels will be selected by Windstar Cruises and may not be at the port of (dis)embarkation. Guests are responsible for meals and items of a personal nature. Note: Some hotel packages may not be available in conjunction with our air/sea program due to our preferred carrier's flight frequency between port cities and the U.S. or Canada.
We regret that seat assignments or other service requests, such as wheelchairs, special meals or oxygen, cannot be confirmed by Windstar. Your travel professional may assist you with these arrangements, as well as add airline frequent flyer numbers to your reservation, once you receive your tickets. Some airlines or charter operations may not offer advanced seat assignments. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.
One reason that Windstar air/sea package are economical is as a result of early planning and confirmation of your air travel arrangements. Therefore, it is of the utmost importance that you verify travel dates and pre-/post-packages prior to the final payment due date. After this time, any changes to your plans will result in additional costs above the air/sea add-on. Once airline tickets have been issued (or at any time within 59 days of travel), any changes or cancellations will result in penalties in the amount of 50% or 100% of the gross fare (see Cancellation Policy Section).
In addition, should the requested change or cancellation result in a fare increase or airline charge, you will be responsible for payment of the additional amount. The maximum refund for unused flight coupons will not exceed the air add-on paid by you to Windstar. Please note that because of changing airline tariffs, your actual air tickets may reflect fares higher or lower than the charge assessed by Windstar. If so, the difference is neither chargeable nor refundable to you.
Air add-on costs quoted by Windstar are included.
For arrivals and departures in all ports of (dis) embarkation, it is recommended that those guests not purchasing Windstar's Major City Air package allow adequate time for transfers between the airport and pier, customs inspection, and airport security checks, as follows:
Transfer Hours Prior/Port City Arrive Depart
If, due to any cause beyond our control (including, for example, capacity controls placed upon us by airlines due to the types of fares under which we book), we are unable to arrange for air transportation or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on amount paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking, or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations.
IMPORTANT: Guests arriving for embarkation without proper documentation may not join the voyage and will not be entitled to a refund.
Guests of Windstar Cruises are required to carry a valid passport. All passports must be valid for at least 6 months beyond intended stay.
The U.S. Departments of State and Homeland Security have announced the official requirements for citizens of the United States, Canada, Mexico, and Bermuda to present a valid passport to enter the United States when arriving by air from any part of the Western Hemisphere. A VALID PASSPORT IS REQUIRED FOR ALL TRAVEL (AIR, SEA OR LAND) INTO OR OUT OF THE U.S.
For more information, please visit www.travel.state.gov or call the National Passport Information Center at 1.877.487.2778. Foreign nationals should contact their respective governments to obtain details regarding current passport requirements. Expired passports are not acceptable.
Visas: Some countries require that you obtain official authorization (called a visa) before entering the country. Usually a fee is required. You are responsible for obtaining any necessary visas. If you do not hold proper visa documents, you could be denied boarding without compensation.
All Visa Waiver Program travelers are required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the Visa Waiver Program. Please visit https://esta.cbp.dhs.gov to apply. Please note that boarding may be denied to travelers from VWP countries that do not have machine-readable passports.
Windstar Cruises is not responsible for determining or fulfilling individual guest’s passport and visa requirements. It is your responsibility to determine and fulfill the passport and visa requirements applicable to your travel situation. Questions regarding current regulations can be directed to your travel professional. Boarding may be denied and fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.
It is always wise to check with your personal physician or travel medicine clinic for the latest travel recommendations. Visiting certain foreign countries may require that you be inoculated prior to leaving the United States. Please check with the nearest office of U.S. Customs or the U.S. Department of State in order to determine whether you will need a visa and/or inoculations.
On bookings within 45 days of departure, we require final payment (wire transfer of funds, or Visa, American Express, or MasterCard) before we can initiate the process of requesting hotel and/or air space; on bookings within 30 days of departure, we are unable to make air or hotel arrangements. Windstar will advise you of the status of the request within five working days of receipt of final payment. If your request is confirmed, travel documents may be delivered to the departure point of your cruise. If we are unable to confirm your late booking as you requested, all monies requested will be refunded in full. This policy applies to e-tickets only.
The less you bring the better. We suggest clothes that are light, cool and made of natural fabrics like cotton and silk. You may wish to bring warmer clothing (layers are best), if you are traveling on an Ocean Crossing or an autumn Mediterranean cruise.
The tone for dinner and evening aboard is one of "casual elegance." Imaginative, yet relaxed. Stylish, yet comfortable. Just as you would dress on your own private yacht. For ladies, sundresses, slacks and informal cocktail dresses are appropriate. For men, we suggest slacks and collared shirts or polos. There are no formal nights, no costume parties, no requirements for suits and ties. However, if your cruise takes you to Monte Carlo, please note that casinos require men to wear both a jacket and tie. Our only restriction is that shorts, jeans and t-shirts not be worn in AmphorA, Stella Bistro or public rooms during the evening. Country Club Casual is acceptable for Candles.
Animals or pets are not allowed with the exception of qualified service animals for guests with disabilities. Please notify your travel professional at time of booking if you intend to board with a service animal.
Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Each cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion or otherwise. Fares quoted in this brochure are those in effect at the time of printing. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Taxes will be collected separately from the cruise fare. The term "Taxes" as used by Windstar Cruises refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise. Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances.
Please review your air and cruise documents to ensure that your tickets are correct. We recommend that you call the airline 72 hours prior to your departure time to reconfirm your flight. (These are international flights, and departure times may change without prior notice.) Plan to check in at the airline ticket counter at least 2 1/2 hours before flight time for international passport/security checks.
Since accommodations are limited by the number of staterooms or suites on each ship, reservations should be made as early as possible. Travel agencies are not owned or controlled by Windstar. Your deposits and payments for Windstar services are to be paid to the travel agency with whom you made your reservation. Travel documents will be issued only if and when full payment has been received by Windstar from the travel agency. Refunds for cancelled or unused services will normally be made to the same travel agency on the basis of the amount actually received by Windstar less any applicable cancellation fees and charges. You are responsible for obtaining from your travel agency monies either retained by the agency or received by the agency from Windstar.
Immediate deposit of $750 per person is required within 3 days of booking to secure a reservation. Final payment is due no later than 90 days prior to departure. In most cases, we are able to provide you with travel documents, including your cruise contract, approximately 30 days prior to departure. Travel documents, however, are only issued after final payment and immigration forms have been received by Windstar. Send all payments to: Windstar Cruises, 2101 4th Ave, Suite 210, Seattle, WA 98121 U.S.A.
Payment is also welcome by American Express, Visa, Discover or MasterCard. For faster processing, please include a confirmation number on your check. Travel agents should make checks payable to Windstar Cruises.
Wind Star is owned by Wind Star Limited, Wind Spirit is owned by Wind Spirit Limited, and Wind Surf is owned by Degrees Limited. These Shipowners are Bahamian corporations. Transportation aboard the ships is provided solely by the Shipowners and pursuant to the cruise contract that you will receive prior to embarkation. Read the cruise contract carefully and as soon as you receive it. A sample cruise contract can be reviewed on this website.
Non-Windstar Services (such as airlines and other off-ship transportation carriers, shore excursions, meals, accommodations, air ambulance, and shoreside physicians) are generally performed by independent contractors. Those Non-Windstar Services that are performed by independent contractors are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor furnishing the Non-Windstar Service. Windstar Cruises assumes no responsibility with respect to these Non-Windstar Services (including delay, injury, death, or damage to property) even though it may collect monies or make arrangements for the services.
Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar to cancel, advance, or postpone a scheduled departure, change itineraries, or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a sailing from public sale, or requirements of governmental authorities. If this should occur, Windstar does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation.
All Windstar ships are registered in the Bahamas. Windstar has registered trademarks in the United States and various foreign countries for the names and phrases Windstar®, 180º from Ordinary®, 180 Degrees from Ordinary®, Romance Under Sail®, Degrees of Difference®, Luxury As You Like It® and the Windstar logo.
Smoking is not permitted in any of the staterooms or public spaces, including all restaurants and corridors. Smoking is permitted on the outside decks in designated smoking areas only.
If you believe a delay will cause you to arrive in the port of embarkation less than 2 hours before the ship's scheduled departure, call us at 1-888-776-8359 or 206-733-2991. Representatives are available 7:00 a.m. to 5:00 p.m. Monday through Friday. Outside of these hours and during holidays, call 206-733-2991 (emergency use only).
Embarkation time is 1:00 p.m. All guests should be on board no later than one hour before departure. Passports are collected upon embarkation and held safely by the Purser's Office until the end of the cruise.
Windstar Cruises Air/Hotel Packages: If you have booked your air or hotel accommodations through Windstar Cruises, transfers are NOT included and have to be purchased separately. Services for Windstar cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the traveler. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.
Windstar Cruises Air/Hotel Packages: Purchasing Transfers: -Guests may purchase transfers between airport and pier, between Windstar Cruises designated pre- / post-hotels and pier, and between airport and designated pre- / post hotels if it is within standard Windstar Cruises Services.
Temporary Terminations: If guests have chosen to stay at a non-Windstar Cruises hotel, guests will not be able to purchase transfers. Transfers are NOT available for purchase for guests choosing to deviate from standard Windstar Cruises services. If there is a “temporary termination” (e.g., guests who have Windstar Cruises Major City Airport but have chosen to stay in a non-Windstar Cruises hotel or guests who arrive early and choose to stay at a non-Windstar Cruises hotel), no transfers will be available for purchase.
Services for Windstar cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals and dayroom accommodations required prior to this time are the responsibility of the travelers. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.
Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Vacation Planners at 800-258-7245. Major City Air guests flying on dates other than the date of (dis) embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.
Windstar Cruises offers full internet capabilities, depending on course and position of the ship, as well as wireless Internet service on all three ships. Wi-Fi access is possible in most public areas, staterooms and suites. Please note that during Ocean Crossings there will be no internet at all and all computers in the Computer Center will be shut down.
You can receive mail while on board. Please call a vacation planner at 800.258.7245 for information on shipping options and lead times to ensure your mail arrives in time for your visit to a given port of call.
Some countries impose a departure tax on departing passengers which cannot be included on an air ticket. In most cases this is paid by each passenger upon airport check-in and may be paid in either US dollars or local currency.
You will be advised of current requirements and be given complete instructions on disembarkation procedures during your cruise.
A doctor and limited medical facilities are available on board. However, if you take special medications, please bring an adequate supply with you together with a copy of the prescription from your doctor; it may not be available on board. Medical services and all medicines (except acetaminophen, aspirin and seasickness pills) dispensed by the ship's doctor will be charged to your shipboard account. If you become ill during the voyage and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. Shoreside medical care and/or evacuation are not charged to your onboard account. You will be responsible for paying all of these charges.
If you will require special medical apparatus or assistance on board or have any special medical, physical or other requirements, please contact our Access & Compliance Department at 800-240-3708. There are elevators available only on Wind Surf and Star Pride. Due to limited medical facilities, we will not accept reservations for children under 8 years of age or women who are 24 or more weeks pregnant at the time their travel with Windstar concludes.
Passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Parents, guardians and chaperones are responsible for overseeing the onboard conduct of minors. Alcoholic beverages will not be served to passengers under age 21.
Voltage on Wind Star and Wind Spirit is standard 110 AC. Voltage on Wind Surf and Star Pride is 220, special converters are needed. Guests are encouraged to bring their own travel adaptors as they are not available on board. For your convenience, there is a hair dryer in each stateroom.
Each stateroom or suite is equipped with a built-in safe for storing valuables and important documents.
Laundry service is provided on board at a nominal charge. Dry cleaning is not available. Laundry Service Packages must be added by the first day of the cruise and will be priced by the total number of cruise days. Pricing is inclusive of applicable taxes.
PREMIUM BEVERAGE PACKAGE
This package offers you unlimited premium cocktails (except X.O. and Louis XIII), wine by the glass from the per glass wine menu, house champagne, and beer. It even includes mini-bar beverage selections and beverages provided through room service. Packages are only sold by stateroom or suite and must be purchased for all guests occupying the stateroom or suite. The Beverage Package must be purchased by the first day of the cruise the cost covers the full duration of the cruise. Package price is $108.00 per stateroom/suite per day, and does not include the standard 15% beverage service charge. The package price is inclusive of applicable taxes and please note the minimum drinking age aboard Windstar Cruises is 21 years old.
SPECIAL OCCASIONS ON BOARD
Windstar Cruises will be happy to help you plan an on board celebration. Whether you are celebrating an anniversary, a birthday, renewing your wedding vows, or just want to pamper yourself, call our Vacation Planning department at 800-258-7245 to make arrangements. If you should decide to give an impromptu party during the cruise, contact the Hotel Manager for on board assistance.
Please inform your credit card issuer in advance that your card will be used on a Windstar ship. This will help prevent delays in obtaining pre-authorization on board. Some banks may keep the pre-authorization in place for up to 30 days. If you do not want to use a credit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Any excess deposit will be refunded to you at the end of the cruise. Traveler's checks may be cashed at the Purser's Office to make your deposit. Personal checks and debit cards are not accepted on board.
Activities are a world apart from those offered on cruise ships. On board you may wish to participate in a scheduled activity or just relax; the choice is yours. In port you will have the opportunity to explore some of the most intriguing places in the world.
Windstar has selected custom-designed tours to help you explore each port to the fullest extent (not included in the cruise fare). In Europe, each port beckons you to discover its history and culture: explore ancient ruins, view masterful art, tour grand architecture or sample wines from the finest vineyards.
In the Caribbean and Costa Rica adventure awaits: horseback riding, helicopter flight-seeing, a catamaran or boat cruise, snorkeling, walks along secluded beaches and rain forest hikes. In the South Pacific you can see the islands by Jeep, check out a black pearl farm, or kayak the river.
You may also want to take advantage of our Marina from which you may enjoy various scheduled activities such as windsurfing or water skiing while at anchor. In certain ports SCUBA diving is offered for an additional fee through local dive operators.
Our crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crew members who serve you directly, such as wait staff, beverage servers and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crew members are recognized and rewarded, a Hotel Service Charge of $12 per passenger is automatically added to each guest’s shipboard account on a daily basis. If our service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. In addition, a 15% Beverage Service Charge is automatically added to bar charges and dining room wine purchases. These charges are paid entirely to Windstar crew members, and represent an important part of their compensation.
In terminals, airports, ports of call, and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.