FAQ

About Windstar
Airline Delays
Alcohol On Board Policy
Arrival Advice
At Sea
Baggage Policy
Baggage Tags
Boarding Procedure
Bon Voyage Gifts
Cancellation Policy
Cell Phone Service
Cancellation Protection Plan and Additional Baggage Protection
Carry-On Luggage
Change Charges
Children
Communications At Sea
Cruise Extensions
Cruise Fares
Customs Registration and Duty-Free Allowance/Import Restrictions
Departure Tax
Disembarkation Procedures
Dining With Windstar
Duty-Free Allowance
Fares, Non-Discountable Amount, Taxes and Surcharges
Guests With Disabilities
Home City Air Program
Hotel Service Charge Policy
Identification Requirements/Passports and Visas
Immunization
Late Booking Policy
Medical Facilities, Infants And Pregnancy Policy
Monogram Valet Service
Packing Advice
Passengers Under 21
Pets
Reconfirming Airline Reservations
Reservations and Final Payment
Responsibility
Services On Board
Ship Phone Fax
Shipboard Account and Currency Exchange
Ships' Registry and Trademarks
Smoking Policy
Sports and Activities
Transfers
Transfers/Pre- & Post- Cruise Services
Zone Phone/Fax Area Codes

ABOUT WINDSTAR

Casual Elegance - Windstar's "Casual Elegance" breeds relaxation. The "Casual Elegance" design is comprised of three elements: the ship design, combined with the onboard environment and the "Casual Elegance" attitude.

The Ship Design - Each ship, framed in striking white sails, is elegant, graceful, but designed to be functional and comfortable. There are public and private places. Lots of light and air, ocean views everywhere. Simple and superb - all outside staterooms. An inviting layout, easy to get around. The natural fabrics and rich woods are impeccably maintained - and you may pass a priceless Rauschenberg on your way to the sports platform. This beautiful ship design stimulates a unique environment.

The Environment - Unregimented. Unstructured. Giving you the freedom to choose to have all the privacy you want, or to be pampered. Service that is attentive when you need it to be. A warm, smiling staff that gets to know what you like. The bridge is almost always open for your visit. There are many activities at hand, but never imposed.

No assigned seating in The Restaurant or Degrees (formerly The Bistro). And what can be more casual than merely signing for onboard purchases? Guests feel like this is their ship, their yacht. The environment inspires the attitude.

The Attitude - "Casual Elegance" is an attitude, brought about by a luxurious ship design and an environment of freedom... allowing guests to relax and enjoy their vacations as they would like. The attitude is found in our staff and our guests. Our staff members are efficient in an unassuming, relaxed way. They are respectful of our guests. Flexible. Approachable. And experienced in knowing people and the role service plays in the enjoyment of their vacations.

The "Casual Elegance" of a Windstar ship is also reflected in the way our guests dress: Imaginative, yet relaxed. Stylish, yet comfortable. Just as you would dress at an elegant resort. Clothes that are light and cool, made of natural fabrics like cotton, silk, and linen, are most appropriate. For women's daytime wear, we suggest walking shorts, skirts, sarongs, lightweight tops and cover-ups; for evening wear, sun dresses, pants, informal cocktail attire. Men's daytime wear: walking/ Bermuda shorts, polo shirts, khaki pants; in the evening, lightweight trousers and short-sleeved dress/polo shirts. No suits or ties. And no shorts, jeans, or t-shirts in The Restaurant or Degrees during the evening. Country Club Casual is acceptable in Le Merche and Candles. If your cruise takes you to Monte Carlo, please note that casinos there require men to wear both a tie and jacket.

BAGGAGE POLICY

Windstar will carry as baggage only your personal effects for your wearing, comfort, or convenience during your travel with Windstar. Your baggage needs to be placed in securely constructed and locked suitcases or trunks.

Windstar does not assume any liability for any loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, passports, travel documents, jewelry, gold, silver, or similar valuables, securities, financial instruments or other valuable business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotapes, computer discs, audio discs, tapes or CDs. These items should not be left lying about the ship or your cabin, nor should they be left unattended on other vessels, on vehicles or in hotels, nor placed in luggage other than a bag that you carry with you. In addition, Windstar will not assume any liability for any loss of or damage to carry-on baggage left unattended on the ship or on other modes of transportation or in hotels. Windstar ships provide stateroom safes at no extra charge. Certain hotels may also provide similar facilities. Your use of stateroom safes or similar facilities will not increase Windstar's liability, as described below.

Windstar cannot be responsible for any loss or damage that occurs before baggage comes into Windstar's actual custody when you begin your travel with us or after baggage leaves Windstar's actual custody at the end of your travel with us. In particular, please note that we assume no responsibility for loss, damage, or delay while baggage is in the custody of airlines. If Windstar is liable for loss of, damage to, or delay of your property, the amount of Windstar's liability will not exceed $100 ($600 for guests who have purchased Cancellation Protection Plan) unless you have specified to Windstar in writing the true value of your property and paid to Windstar before departure 1% of the value in excess of $100 or $600, as applicable. In that event, Windstar's liability will be limited to the amount so specified.

BAGGAGE TAGS

All checked luggage must be tagged with your name, address and phone number. Also attach one of the ship's baggage tags (included with your cruise documents) to each piece of luggage, including carry-on bags and mark your name and cabin number clearly.

Friends may wish to send a Bon Voyage gift directly to your stateroom. They should include your stateroom number, the name of your ship and the sailing date.

To order a Bon Voyage gift, friends and family may contact the Windstar Ship Services department. Our Gift Order list includes a variety of alcoholic and non-alcoholic beverages, flowers, and other gifts. Orders must be prepaid and received two weeks in advance of sailing. Gift Orders may be charged to American Express, Visa, MasterCard or Discover Card. Depending on the country of embarkation, flowers may not be available one to two weeks prior to sailing. For more information or to place a gift order, please call us at 1-800-258-7245, fax 206-733-2790 or write Windstar Cruises Guest Services, 2101 Fourth Avenue, Suite 210, Seattle, WA 98121.

Please note: A $5.00 late handling fee will be added to each order received within five days of sailing.

CANCELLATION POLICY

AICG’s and Windstar Cruises’ Cancellation Policy for the cruise you have selected is described in the applicable cruise line brochure. A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 90-60 days before commencing travel - $500/$750 (deposit); 59-30 days before commencing travel - 50% of gross fare; 29-0 days before commencing travel - 100% of gross fare. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.

Cancellation Policy and Cancellation Protection Plans

TCP Standard Plan: Our Standard Cancellation Protection Plan (TCP Standard Plan) will allow you to cancel your scheduled cruise or tour for a reason covered by the plan and receive reimbursement for the non-refundable payments or deposits which apply to your Windstar Cruises travel arrangements. Air tickets are not covered in this plan.

TICP Plus Plan: Our Plus Cancellation Protection Plan (TICP Plus Plan) enables you to supplement the TICP Standard Plan with insurance coverage and travel assistance services during your cruise or tour. The TICP Plus Plan provides you with the following additional insurance benefits:

POST-DEPARTURE TRIP INTERRUPTION BENEFIT: Covers the unused, non-refundable land or water arrangements provided by Windstar Cruises and the additional airfare to return home or rejoin your trip when you must interrupt your cruise or tour for a covered reason. Limit of coverage: Up to 150% of the cost of your Windstar Cruises travel arrangements.

TRAVEL DELAY BENEFIT: Reimbursement for reasonable accommodation and traveling expenses until travel becomes possible if you are delayed for more than 12 hours due to covered reasons. Limit of coverage: $100 per day to a maximum of $1,000.

MEDICAL EXPENSE/EMERGENCY ASSISTANCE BENEFIT: You will be reimbursed up to $25,000 for reasonable and customary medical expenses for any covered sickness of injury which occurs while on your cruise or tour and up to $50,000 for an emergency medical evacuation when deemed necessary by a treating physician.

ON CALL 24-HOUR TRAVEL SERVICES NETWORK: Provides 24-hour worldwide assistance for medical and legal emergencies, lost or stolen passport or travel documents, emergency cash transfers, plus a 24-hour nurse helpline. IMPORTANT NOTE: This is a brief description of the plans. For further information ask for the plan certificate which fully details the coverages, provisions, limitations and exclursions of the plan offered and is available to you upon request at any time. The certificate will be included in your cruise documents. The TICP plan is only available to U.S. residents. The TCP Standard and TICP Plus plans are optional, and, once purchased, are non-refundable. These plans are underwritten by Stonebridge Casualty Insurance Company, Columbus, OH. The plans are offered and administered by Trip Mate, Inc. (In CA, Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO 64114. (800) 888-7292. Cancellation Policy and Cancellation Protection Plans

CARRY-ON LUGGAGE

We suggest that you hand-carry the essentials: air and cruise documents, passports, visas, medications, eyewear, traveler's checks, credit cards, cash, jewelry, and cameras. All carry-on baggage must fit either under the seat or in an overhead storage compartment of the airplane.

CELL PHONE SERVICE

Guests may now access cell phone service both at sea and in port. At sea, both GSM and CDMA maritime roaming is available. Be sure to contact your home network prior to embarking to ensure your account is authorized to roam internationally and to confirm maritime roaming pricing. Verizon subscribers should dial *228 and select Option 2 to update their roaming list. All roaming charges will be included in your monthly bill by your home carrier.
Maritime Roaming Additional Information

In order to maintain Windstar's atmosphere of casual elegance and intimate retreat, we ask guests to consider the following cell phone courtesy guidelines. Cell phone service is intended primarily for guest use in the privacy of their own stateroom. Talking on cell phones is discouraged in public areas such as dining areas or lounges, and guests will be asked to set their phone's ringer to vibrate when in public areas.

CHANGE CHARGES

Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. To cover administrative costs, a charge of up to $50 per person will be made if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This does not apply to departure date changes (please refer to Cancellation Policy). Change charges are not assessed for stateroom upgrades or for the addition of services, unless air reservations are altered and/or travel documents must be reissued.

CHILDREN

Children, especially infants and toddlers, are not encouraged aboard Windstar cruises. The intimate ship size and unregimented atmosphere are adult in orientation and do not provide for the care, supervision, or entertainment of children. Children occupying staterooms as the third person are charged the applicable "third person" rate, which is available on request. Travel for Children under 24 months is limited. Please contact Windstar Reservations for availability.

Attractively priced hotel overnights are also available and are an enjoyable way to further experience the local culture.

Conditions

Hotels are subject to availability; Windstar Cruises reserves the right to substitute comparable hotels.

Transfers/Pre- & Post- Cruise Services

Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Reservations. Other L.C.T. transfers may also be purchased through Windstar Cruises Reservations at 800-258-7245. Home City Air guests flying on dates other than the date of (dis) embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.

Your fares include ocean transportation, stateroom accommodations and all meals and entertainment on board the ship. Not included, however, are items of a personal nature, such as alcoholic beverages, soft drinks, and laundry, transfers prior to or after cruise (dis)embarkation, or optional programs or activities. You¹ll also be charged separately for shore excursions, Home City Air program and additional conveniences or conveyances not specified in the itinerary. All rates shown are per person based on double occupancy. Fares are published in U.S. dollars. Note: Canadian and third-person rates available upon request.

Singles

Single occupancy of a stateroom is 175% of the published per person-stateroom cruise fare (200% of the Owner's cabin and suite per person cruise fare) and is subject to availability.

CUSTOMS REGISTRATION AND DUTY-FREE ALLOWANCE/IMPORT RESTRICTIONS

Upon your return to the U.S., you must declare all merchandise purchased outside of the U.S., including items purchased in duty-free shops on board the ship or ashore. Items mailed to the U.S. are not included. These will be assessed upon arrival. Each U.S. resident is usually allowed a duty-free exemption of US $800 per guest; it may be more or less depending on your itinerary and recent travel outside the country. An additional US $1000-worth of articles may be brought in and taxed at a reduced flat-duty rate. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. These figures are based on information given at time of printing; regulations and dollar amounts may changed. All guests should check with their local Customs agencies in their home country for allowances information before departure

In order to avoid problems when reentering the United States, we strongly recommend that U.S. residents register their valuables with U.S. Customs before departure. You must do this at a Customs office near your home. This cannot be done at the pier prior to departure. We recommend that you register any foreign manufactured items such as cameras, lenses, jewelry, watches, binoculars, etc. with Customs prior to taking them out of the country. Otherwise, you may be required to supply proof of purchase, or to pay duty on these items upon returning to the U.S.

Please pay particular attention to the import of animal by-products (such as furs, belts and shoes). A complete list of banned imports is available from U.S. Customs.

DINING WITH WINDSTAR

Breakfast

It is 7:30 in the morning. You awake to hear the gentle tradewinds filling the sails. The smell of freshly-brewed Colombian coffee and buttery croissants lures you topside to the Veranda. It's breakfast al fresco, full service or buffet-style, anytime till 9:30. No need to hurry. Or if you prefer, linger over a continental breakfast served in the privacy of your stateroom. Whichever is fine with us. After all, this is what the good life is all about: doing what you please, when you please.

Lunch

Again, the choices are many in the Veranda. Choose the sumptuous, seemingly endless buffet. Or, order from the lunch menu.

Dinner

In the evening, we turn the spotlight to our elegant, wood-paneled restaurant. Here, the dining room manager seats you, but where is your decision. There are no preassigned tables or first or second seatings. When you dine and with whom are entirely up to you. (Seating usually begins at 7:30 p.m. and will be printed in the ship's daily program.) On the Wind Surf, you can enjoy the lively Degrees, featuring special themed dinners like Italian, Indonesian, Steak House and an eclectic choice of wines.

The evening attire onboard Windstar is specified as "casual elegance"- the emphasis weighted heavily on the former.

The cuisine is exquisite ... a unique creation of light and savory entrees using fresh native food and tropical accents. What will it be? Pear and goat cheese salad with prosciutto? Roasted eggplant and garlic soup? Grilled ahi tuna with Asian vegetables and a ginger pink peppercorn sauce? Or perhaps a mocha and chocolate terrine with almond sauce? To all this, we add a fine selection of vintage wines.

We offer Sail light and vegetarian recipes, specially created by our Chefs on board. In addition, our Executive Chef on board is available to help you choose light fare upon request.

Special Diets

Low-sodium diet, vegetarian, low-cholesterol, salt or fat free and other special dietary needs can be accommodated if we are notified in advance. Our dining room staff will be happy to oblige your special needs. Just let us know your dietary preferences at the time of booking, and reconfirm with the dining room manager once you're aboard. We shall do our utmost to fulfill all requests, although agricultural and perishability restrictions may apply. (Please note: Special requests received less than 30 days before sailing may not be available.) Kosher meals are not available.

If you (or your travel agent) requested special meals at the time of your booking, please reconfirm this request with the Maitre d' after you board. If you have further questions or require additional information, please contact the Ship Services Department at 1-888-267-0961.

Alcohol on Board Policy

Bottles or other containers of beer and other alcoholic beverages purchased in the vessel's shops or otherwise brought on the ship cannot be consumed on the ship, with the exception of wine and champagne. If the beverages are purchased from the vessel's shops or at ports of call, they will be collected for safekeeping and delivered to your stateroom on the last day of the voyage. Our staff will make arrangements to store the items for you during the cruise. Guests can bring wines and champagne purchased from outside the ship onboard for consumption in their stateroom. For consumption in the restaurants or bars, a $15 corkage fee will be applied to the guests onboard account.

Room Service

Complimentary room service is available 24 hours a day for sandwiches, selected canapes, coffee and tea.

Windstar does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. There are no elevators on the Wind Star and Wind Spirit nor were the ships originally constructed to be wheelchair accessible. As a result, these three ships may be unsuitable for people relying solely on wheelchairs. The Wind Surf is equipped with elevators, but staterooms are not wheelchair accessible. Also note, there is no elevator access to board the ship. Certain ports require the ship to anchor; in this case guests must be ferried into port. Service animals are permitted on board ships if prior arrangements have been made at time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. It is essential that Windstar is notified of any special medical, physical or other requirements you may have at the time of booking.

HOME CITY AIR PROGRAM

Windstar Cruises is pleased to offer air/sea packages featuring roundtrip economy-class airline transportation between a number of U.S. and Canadian cities and your cruise. Optional transfers from the airport to ship are available on sailing day and return after the cruise. To take advantage of this package, which is offered at an additional charge to your cruise fare, simply ask your travel professional to request it when you reserve your stateroom. Current add-on costs are available from Windstar Cruises reservations and are subject to change. All gateways may not be available for each itinerary. You may choose from the following cities (if city is not listed, please call for a rate quote):

2010 WINDSTAR HCA GATEWAYS

ABQ Albuquerque NM
ATL Atlanta GA
BWI Baltimore MD
BOS Boston MA
CLT Charlotte NC
ORD Chicago IL
CVG Cincinnati OH
CLE Cleveland OH
DFW Dallas TX
DEN Denver CO
DTW Detroit MI
FLL Ft. Lauderdale FL
IAH Houston TX
LAX Los Angeles CA
MIA Miami FL
MSP Minneapolis MN
MSY New Orleans LA
JFK New York NY
LGA New York NY
EWR Newark NJ
SNA Orange County CA
MCO Orlando FL
PHL Philadelphia PA
PHX Phoenix AZ
PIT Pittsburgh PA
PDX Portland OR
SLC Salt Lake Cty UT
SAT San Antonio TX
SFO San Francisco CA
SEA Seattle WA
STL St. Louis MO
TPA Tampa FL
DCA Washington DC
IAD Washington DC
YYC Calgary AB
YUL Montreal PQ
YYZ Toronto ON
YVR Vancouver BC

Please note: All other gateways are on a request basis only. Please call for rate quotes. Windstar Cruises will provide an airline ticket between home city and the nearest airport to the cruise port using the carriers, routing, and structure of our choice. We reserve the right to utilize commuter and/or charter air service without prior notice. The airfares we use are based on capacity controlled, promotional, and group fares. The cost of the basic add-on quoted does not include confirmation of requests for specific carriers, routing, or en route stopovers. Air schedules are generally available approximately 60 days prior to departure. Windstar Cruises reserves the right to withdraw air/sea availability without prior notice for any product at any time.

Forced Overnights

Due to airline schedules (and occasionally, lack of flight availability), travel between many home cities and your cruise may require one or more hotel overnights en route. If necessary, the cost of hotel accommodations is not included in the air add-on amounts and is the responsibility of the guest. Hotels will be selected by Windstar Cruises and may not be at the port of (dis)embarkation. Guests are responsible for meals and items of a personal nature. Note: Some hotel packages may not be available in conjunction with our air/sea program due to our preferred carrier¹s flight frequency between port cities and the U.S. or Canada.

Airline Service Requests and Baggage Charges

We regret that seat assignments or other service requests, such as wheelchairs, special meals or oxygen, cannot be confirmed by Windstar. Your travel agent may assist you with these arrangements, as well as add airline frequent flyer numbers to your reservation, once you receive your tickets. Some airlines or charter operations may not offer advanced seat assignments. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.

Monogram Valet Service More Information on Monogram Valet Service on the Web

Windstar offers added flexibility in making air arrangements to and from our cruises. With our Monogram Valet Service, we seek to accommodate your request to travel to or from your port of cruise (dis)embarkation on dates other than those usually booked. We¹ll consider other deviation requests including specific airline, flight, or time; upgrades to first or business class; and gateway cities not offered in Windstar¹s Home City Air program. Confirmed requests to fly in early or fly out late forfeit the associated airport transfer.

These services will be furnished only under the condition that the booking is on deposit. Please be aware that full payment for any special airline services will be due immediately upon our confirmation and may not be refundable depending on airline policies.

Written requests should be faxed to Monogram Valet Service at (206) 340-0975 or mailed to Windstar Cruises, Attn: Monogram Valet Service, 2101 Fourth Ave Suite 210, Seattle, Washington 98121. Requests should be submitted prior to final payment in order to assure proper consideration. All requests are subject to availability and are not guaranteed. If confirmation is possible, guests will be assessed a $75.00 non-refundable service charge per request and additional airline costs incurred. You may also choose to fly in and/or out of cities other than the Home Cities listed for an additional fee of $25 (total fee $100).

Air Changes, Cancellations, and Refunds

Part of the economy of a Windstar air/sea package results from early planning and confirmation of your air travel arrangements. Therefore, it is of the utmost importance that you verify travel dates and pre-/post-packages prior to the final payment due date. After this time, any changes to your plans will result in additional costs above the air/sea add-on. Once airline tickets have been issued (or at any time within 59 days of travel), any changes or cancellations will result in penalties in the amount of 50% or 100% of the gross fare (see cancellation policy section).

In addition, should the requested change or cancellation result in a fare increase or airline charge, you will be responsible for payment of the additional amount. The maximum refund for unused flight coupons will not exceed the air add-on paid by you to Windstar. Please note that because of changing airline tariffs, your actual air tickets may reflect fares higher or lower than the charge assessed by Windstar. If so, the difference is neither chargeable nor refundable to you.

Air Taxes/Surcharges

Air add-on costs quoted by Windstar will not include Passenger Facility Charges (US$3-$27), federal flight -segment taxes for each flight segment (takeoff and landing) of US$3.20, the September 11 security fee of up to US$2.50 per passenger enplanement (up to a maximum of $10), international arrival and departure taxes assessed in foreign countries (the amount of which may be charged in the currency of the foreign country and is subject to change) or new taxes which may be enacted after this brochure was published. Departure taxes collected by local authorities at the airport upon departure are currently assessed in Barbados ($14) and Costa Rica ($26) ‹ all rates listed above are per person and are subject to change without notice.

Airlines/Port Connections

For arrivals and departures in all ports of (dis) embarkation, it is recommended that those guests not purchasing Windstar's Home City Air package allow adequate time for transfer between the airport and pier, customs inspection, and airport security checks, as follows:

Transfer Hours Prior/Port City Arrive Depart

Athens, Greece 5 5
Barcelona, Spain 4 4
Bridgetown, Barbados 4 4
Istanbul, Turkey 5 5
Lisbon, Portugal 4 4
Nice, France 4 4
Rome, Italy (Civitavecchia) 5 5
San Jose, Costa Rica 5 5
St. Martin (U.S.V.I.) 3 3
Venice, Italy 4 5

All other international points: allow 5 hours minimum for arrival and departure transfers. Note: If you have purchased air transportation independently from Windstar, you will be responsible for any and all expenses incurred when joining the vessel in progress.

Liability and Relation With Airlines

If, due to any cause beyond our control (including, for example, capacity controls placed upon us by airlines due to the types of fares under which we book), we are unable to arrange for air transportation or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on amount paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking, or computer errors. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations.

IDENTIFICATION REQUIREMENTS/PASSPORTS AND VISAS

IMPORTANT: Guests arriving for embarkation without proper documentation may not join the voyage and will not be entitled to a refund.

Guests of Windstar Cruises are required to carry a valid passport. All passports must be valid for at least 6 months beyond intended stay.

The U.S. Departments of State and Homeland Security have announced the official requirements for citizens of the United States, Canada, Mexico, and Bermuda to present a valid passport to enter the United States when arriving by air from any part of the Western Hemisphere. A VALID PASSPORT IS REQUIRED FOR ALL TRAVEL (AIR, SEA OR LAND) INTO OR OUT OF THE U.S.

For more information, please visit www.travel.state.gov or call the National Passport Information Center at 1.877.487.2778. Foreign nationals should contact their respective governments to obtain details regarding current passport requirements. Expired passports are not acceptable.

Visas: Some countries require that you obtain official authorization (called a visa) before entering the country. Usually a fee is required. You are responsible for obtaining any necessary visas. If you do not hold proper visa documents, you could be denied boarding without compensation.

All Visa Waiver Program travelers are required to obtain an electronic travel authorization prior to boarding a carrier to travel by air or sea to the U.S. under the Visa Waiver Program. Please visit https://esta.cbp.dhs.gov to apply. Please note that boarding may be denied to travelers from VWP countries that do not have machine-readable passports.

It is your responsibility to determine and fulfill the passport and visa requirements applicable to your travel situation. Questions regarding current regulations can be directed to your travel agent. Boarding may be denied and fines may be levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

It is always wise to check with your personal physician or travel medicine clinic for the latest travel recommendations. Visiting certain foreign countries may require that you be inoculated prior to leaving the United States. Please check with the nearest office of U.S. Customs or the U.S. Department of State in order to determine whether you will need a visa and/or inoculations.

LATE BOOKING POLICY

On bookings within 45 days of departure, we require final payment (cashier¹s check, wire transfer of funds, or Visa, American Express, or MasterCard) before we can initiate the process of requesting hotel and/or air space; on bookings within 14 days of departure, we are unable to make air or hotel arrangements. Windstar will advise you of the status of the request within five working days of receipt of final payment. If your request is confirmed, travel documents may be delivered to the departure point of your cruise. If we are unable to confirm your late booking as you requested, all monies requested will be refunded in full.

PACKING ADVICE

The less you bring the better. We suggest clothes that are light, cool and made of natural fabrics like cotton and silk. You may wish to bring warmer clothing (layers are best), if you are traveling on a transatlantic or an autumn Mediterranean cruise.

The tone for dinner and evening aboard is one of "casual elegance." Imaginative, yet relaxed. Stylish, yet comfortable. Just as you would dress on your own private yacht. For ladies, sundresses, slacks and informal cocktail dresses are appropriate. For gentlemen, we suggest slacks and collared shirts or polos. There are no formal nights, no costume parties, no requirements for suits and ties. However, if your cruise takes you to Monte Carlo, please note that casinos require men to wear both a jacket and tie. Our only restriction is that shorts, jeans and t-shirts not be worn in The Restaurant, Degrees or public rooms during the evening. Country Club Casual is acceptable for Le Merche and Candles./

Animals or pets are not allowed with the exception of qualified service animals for guests with disabilities. Please notify your travel agent at time of booking if you intend to board with a service animal.

FARES, NON-DISCOUNTABLE AMOUNT, TAXES AND SURCHARGES

Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic or clerical error. Each cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion or otherwise. Fares quoted in this brochure are those in effect at the time of printing. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Taxes will be collected separately from the cruise fare. The term "Taxes" as used by Windstar Cruises refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise. Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances.

Please review your air and cruise documents to ensure that your tickets are correct. We recommend that you call the airline 72 hours prior to your departure time to reconfirm your flight. (These are international flights, and departure times may change without prior notice.) Plan to check in at the airline ticket counter at least 2 1/2 hours before flight time for international passport/security checks.

RESERVATIONS AND FINAL PAYMENT

Travel agencies provide a valuable service and counseling to prospective travelers. We encourage you to make your Windstar reservations with a travel professional who understands your individual needs. Since accommodations are limited by the number of staterooms on each ship, reservations should be made as early as possible. Travel agencies are not owned or controlled by Windstar. Your deposits and payments for Windstar services are to be paid to the travel agency with whom you made your reservation. Travel documents will be issued only if and when full payment has been received by Windstar from the travel agency. Refunds for cancelled or unused services will normally be made to the same travel agency on the basis of the amount actually received by Windstar less any applicable cancellation fees and charges. You are responsible for obtaining from your travel agency monies either retained by the agency or received by the agency from Windstar.

Immediate deposit of $750 (except for Trans-Atlantic $500) per person is required within 3 days of booking to secure a reservation. Final payment is due no later than 90 days prior to departure. In most cases, we are able to provide you with travel documents, including your cruise contract, approximately 30 days prior to departure. Travel documents, however, are only issued after final payment has been received by Windstar. Send all payments to: Windstar Cruises, 2101 4th Ave, Suite 210, Seattle, WA 98121 U.S.A.

Payment is also welcome by American Express, Visa, Discover or MasterCard. For faster processing, please include a confirmation number on your check. Travel agents should make checks payable to Windstar Cruises. Travel agents please note that MCOs will not be accepted.

Advance Savings Advantage Program

Windstar's ASAP rewards those who plan ahead with savings on a Windstar cruise. Savings vary by sailing, are capacity controlled, are subject to change without notice and can be changed at any time.

RESPONSIBILITY

The msy Wind Star is owned by Wind Star Limited, the msy Wind Spirit is owned by Wind Spirit Limited and the msy Wind Surf is owned by Degrees Limited. These Shipowners are Bahamian corporations. Transportation aboard the ships is provided solely by the Shipowners and pursuant to the cruise contract that you will receive prior to embarkation. Read the cruise contract carefully and as soon as you receive it. A sample cruise contract can be reviewed on this web site.

Non-Windstar Services (such as airlines and other off-ship transportation carriers, shore excursions, meals, accommodations, air ambulance, and shoreside physicians) are generally performed by independent contractors. Those Non-Windstar Services that are performed by independent contractors are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor furnishing the Non-Windstar Service. Windstar Cruises assumes no responsibility with respect to these Non-Windstar Services (including delay, injury, death, or damage to property) even though it may collect monies or make arrangements for the services.

Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar to cancel, advance, or postpone a scheduled departure, change itineraries, or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a sailing from public sale, or requirements of governmental authorities. If this should occur, Windstar does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation.

All Windstar ships are registered in the Bahamas. Windstar has registered trademarks in the United States and various foreign countries for the names and phrases Windstar®, 180º from Ordinary®, 180 Degrees from Ordinary®, Romance Under Sail®, Degrees of Difference® and the Windstar logo

SMOKING POLICY

Smoking is not permitted in any of the staterooms or public spaces, including all restaurants and corridors. Smoking is permitted on the outside decks in designated smoking areas only.

AIRLINE DELAYS

If you believe a delay will cause you to arrive in the port of embarkation less than 2 hours before the ship's scheduled departure, call us at 1-888-776-8359 or 206-733-2704 Representatives are available 7:00 a.m. to 5:00 p.m. Monday through Friday. Outside of these hours and during holidays, call 716-380-4209 (Emergency use only).

BOARDING PROCEDURES

Embarkation time is 1:00 p.m. All guests should be on board no later than one hour before departure. Passports are collected upon embarkation and held safely by the Purser's Office until the end of the cruise.

Transfers

Windstar Cruises Air/Hotel Packages: If you have booked your air or hotel accommodations through Windstar Cruises, transfers are NOT included and have to be purchased separately. Services for Windstar cruise-only passengers (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the passenger. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Windstar Cruises Air/Hotel Packages: Purchasing Transfers: -Guests may purchase transfers between airport and pier -Guests may purchase transfers between Windstar Cruises designated pre- / post-hotels and pier -Guests may purchase transfers between airport and designated pre- / post hotels if it is within standard Windstar Cruises Services. Temporary Terminations: If guests have chosen to stay at a non-Windstar Cruises hotel, guests will not be able to purchase transfers. Transfers are NOT available for purchase for guests choosing to deviate from standard Windstar Cruises services. If there is a “temporary termination” (e.g., guests who have Windstar Cruises Home City Airport but have chosen to stay in a non-Windstar Cruises hotel or guests who arrive early and choose to stay at a non-Windstar Cruises hotel), no transfers will be available for purchase.

AIRLINE DELAYS

If you believe a delay will cause you to arrive in the port of embarkation less than 2 hours before the ship's scheduled departure, call us at at 1-888-776-8359 or 206-733-2704. Representatives are available 7:00 a.m. to 5:00 p.m. Monday through Friday. Outside of these hours and during holidays, call 716-380-4209 (Emergency use only).

BOARDING PROCEDURES

TRANSFERS

Services for Windstar cruise-only passengers (individuals who do not purchase air transportation or cruise extensions from Windstar) begin with embarkation at the noted time in your cruise documents. Any transfers, meals and dayroom accommodations required prior to this time are the responsibility of the passengers. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time.

Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Reservations. Other L.C.T. transfers may also be purchased through Windstar Cruises Reservations at 800-258-7254. Home City Air guests flying on dates other than the date of (dis) embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.

AT SEA

Communications and Mail at Sea
Departure Tax
Disembarkation Procedures
Medical Facilities and Pregnancy Policy
Services on Board
Shipboard Account and Currency Exchange
Sports and Activities

Phone/Fax Communications

Those at home can reach any Windstar ship. Please have the ship name, cabin number and party name. Ships can be reached via direct-dial satellite or fax.

If calling from the United States please dial: 011 + ship number (phone or fax) listed below. If calling International please dial: 00 + ship number (phone and fax) listed below.

SHIP	PHONE	FAX
Wind Spirit	870.761.137.654	870.761.137.656
Wind Star	870.761.137.666	870.600.883.182
Wind Surf	870.330.924.210	870.330.924.212

Windstar Cruises offers full internet capabilities, depending on course and position of the ship, as well as wireless Internet service on all three ships. Wi-Fi access is possible in most public areas, staterooms and suites. Laptops are available for rental for $20 per day. The msy Wind Surf has an Internet facility with eight computer workstations. Please note that during TransAtlantic crossings there will be no internet at all and all computers in the Yacht Club (Wind Surf) will be shut down.

Postal Mail

You can receive mail while on board. It should be addressed to you c/o the appropriate Port Agent listed below. Use Airmail only, and allow 20 days for delivery. Please address as follows: Your Name; c/o Name of Ship/ Arrival Date; c/o Port Agent (name and address).

Barbados - Goddards Shipping & Tours Ltd., Goddard Complex, Fontabelle, St Michael, Bridgetown, Barbados, West Indies phone:1.246.426.9918 fax: 1.246.426.7322

Costa Rica - SCAN S.A. / ILG LOGISTICS, 200 Mts Norte de Rotonda de Paso Ancho, Edificio ILG Logistics, POBox 1242-1007, Centro Colon, SAN JOSE, COSTA RICA - Phone 506 2226 1095 Fax. 506 2226 1255

France and Monte Carlo - Leisure Seamaster, " Aigue Marine " 24 Ave. de Fontvieille, B.P. 639, MC 98013 MONACO Cedex, Phone 377.92051050, Fax 377.92051035

Greece - Inchcape Shipping Services, 55 Polydefkous Street, Piraeus 185 45, GREECE, phone: 30 210 4146 600 - Fax 30 2 10 4224 910

Italy - Ce. Mar. Agenzia Marittima, Lungo Porto Gramsci 19/4, 00053 CIVITAVECCHIA, ITALY, phone + 39 0766 3621, fax + 39 0766 501515

Portugal - James Rawes & Ca. LDA., 47 - Rua Bernardino Costa, Lisbon 2122, Portugal phone: 351.21.347.0231 fax: 351.21.346.3832

Spain - MacAndrews S.A., Plaza Duque De Medinaceli, 5 08002 Barcelona, Spain phone: 34.93.3440400 fax: 34.93.344.0425

St. Martin - Isabelle Evasion Sarl, 7 Rue du General de Gaulle, La Corvette #26, Marigot, St. Martin, 97150, U.S. VIRGIN ISLANDS, phone 1 590 590 87 13 60, fax 1 590 590 87 13 59

Turkey - Merkez Deniz Acenteligi, Ve Ticaret AS, Inebolu Caddesi N° 21 Dunya Han Kat. 3, Setustu / Kabatas, ISTANBUL 34427, TURKEY, phone 90 212 251 0965, fax 90 212 249 5972

Some countries impose a departure tax on departing passengers which cannot be included on an air ticket. In most cases this is paid by each passenger upon airport check-in and may be paid in either US dollars or local currency.

DISEMBARKATION PROCEDURES

You will be advised of current requirements and be given complete instructions on disembarkation procedures during your cruise.

MEDICAL FACILITIES, INFANTS AND PREGNANCY POLICY

A doctor and limited medical facilities are available on board. However, if you take special medications, please bring an adequate supply with you together with a copy of the prescription from your doctor; it may not be available on board. Medical services and all medicines (except acetaminophen, aspirin and seasickness pills) dispensed by the ship's doctor will be charged to your shipboard account. If you become ill during the voyage and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. Shoreside medical care and/or evacuation are not charged to your onboard account. You will be responsible for paying all of these charges.

If you will require special medical apparatus or assistance on board or have any special medical, physical or other requirements, please contact our Access & Compliance Department at 1-800-240-3708. There are elevators available only on the Wind Surf. Due to limited medical facilities, we will not accept reservations for infants 24 months or younger or women who are 24 or more weeks pregnant at the time their travel with Windstar concludes.

PASSENGERS UNDER 21

Passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under 21. Parents, guardians and chaperones are responsible for overseeing the onboard conduct of minors. Alcoholic beverages will not be served to passengers under age 21.

SERVICES ON BOARD

Medical Services

A doctor and limited medical facilities are available on board. However, if you take special medications, please bring an adequate supply with you; it may not be available on board. Medical services and all medicines (except Tylenol, aspirin and seasickness pills) dispensed by the ship's doctor will be charged to your shipboard account.

If you become ill during the voyage and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. If you will require special medical apparatus or assistance on board or have any special medical, physical or other requirements, we must be notified as soon as possible in order to determine whether we can accommodate your needs. There are elevators available only on the Wind Surf.

Electric Appliances

Voltage on the Wind Star and Wind Spirit is standard 110 AC. Voltage on the Wind Surf is 220, special converters are needed. Guests are encouraged to bring their own travel adaptors as they are not available on board. For your convenience, there is a hair dryer in each cabin.

Valuables

Each cabin is equipped with a built-in safe for storing valuables and important documents.

Laundry Services

Laundry service is provided on board at a nominal charge. Dry cleaning is not available. The following packages are available (must be prepaid before sailing):

7-day cruise (per cabin, double occupancy)        $99.00
7-day cruise (per cabin, single occupancy)          $49.50
14-day cruise (per cabin, double occupancy)      $198.00
14-day cruise (per cabin, single occupancy)        $99.00

Special Occasions On Board

Windstar Cruises will be happy to help you plan an on board celebration. Ask your travel professional to call our Ship Services department to make arrangements. If you should decide to give an impromptu party during the cruise, contact the Hotel Manager for on board assistance.

Our cashless society is designed to make your life on board as simple as possible. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit card (Visa®, Discover®, Mastercard®, American Express®) in order to use your on board account for shipboard purchases. Your card will be pre-authorized for USD$50 per person for each day of your cruise. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases.

Please inform your credit card issuer in advance that your card will be used on a Windstar ship. This will help prevent delays in obtaining pre-authorization on board. Some banks may keep the pre-authorization in place for up to 30 days. If you do not want to use a credit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Any excess deposit will be refunded to you at the end of the cruise. Traveler's checks may be cashed at the front office to make your deposit. Personal checks are not accepted on board.

SPORTS AND ACTIVITIES

Activities are a world apart from those offered on cruise ships. On board you may wish to participate in a scheduled activity or just relax; the choice is yours. In port you will have the opportunity to explore some of the most intriguing places in the world.

Windstar has selected custom-designed tours to help you explore each port to the fullest extent (not included in the cruise fare). In Europe, each port beckons you to discover its history and culture: explore ancient ruins, view masterful art, tour grand architecture or sample wines from the finest vineyards.

In the Caribbean and Costa Rica adventure awaits: horseback riding, helicopter flight-seeing, a catamaran or boat cruise, snorkeling, walks along secluded beaches and rainforest hikes. You will also want to take advantage of our special watersports platform from which you may enjoy various scheduled activities such as windsurfing or water skiing while at anchor. (In certain ports Scuba diving is offered for an additional fee through local dive operators)

HOTEL SERVICE CHARGE

Our crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crewmembers who serve you directly, such as wait staff, beverage servers and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crewmembers are recognized and rewarded, a Hotel Service Charge of $12 per passenger is automatically added to each guest’s shipboard account on a daily basis. If our service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. In addition, a 15% Beverage Service Charge is automatically added to bar charges and dining room wine purchases. These charges are paid entirely to Windstar crewmembers, and represent an important part of their compensation.

In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.