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OUR COMMITMENT TO YOU


Health & Safety

Here at Windstar, the health and safety of everyone on board is a top priority. During this pause in operations we are modifying and, where appropriate, creating new procedures to keep us all safer from illness, including COVID-19. We are connected to industry experts, following guidelines by the Centers for Disease Control and Prevention (CDC), and will continue to innovate and invest in our small yachts and our people.

We want you to know what we are doing to keep you and our crew safe and healthy while cruising with Windstar.

Embarkation + Health Screening

Once you arrive at the pier to board a yacht, you’ll find enhanced embarkation processes with staggered arrivals and departures to observe social distancing rules. During your cruise, we will publish embarkation and disembarkation times at various locations and in the onboard newsletter. A health questionnaire and touchless temperature screenings ensure we are all healthy.
health and safety
health and safety

Enhanced Cleaning + Additional Medical Staff

On board the yachts, you will find our crew focusing on enhanced sanitation protocols in all areas including tender transportation boats, sports decks and equipment, and motor coaches. We’ve added staff in our medical centers on board all our yachts. You’re welcome to contact them at any time with questions you have concerning your health. Our teams have increased the number of hand sanitizer stations on board each yacht so that you can practice good hand hygiene before you enter any public spaces or restaurants.
health and safety

Flexible Dining

Our restaurant operation will be further personalized by our crew during every meal and expanded dining times will assist in reducing the number of guests seated at any one time. We offer many restaurant choices within our fleet including outdoor dining on deck at Candles and the Star Grill by Steven Raichlen.

Crew Training and Health

The health, safety and knowledge of our crew is being taken very seriously. We will implement protocols which will include additional training on COVID-19 prevention, and crew will be asked to wear personal protective equipment such as masks and gloves. Crew undergo health screenings before boarding the ships similar to guests; they will also have temperature checks twice daily. Onboard functions will be conducted without handshakes by our officers and crew, but do look out for our new “Windstar Wave.” Working together, we’ll keep ourselves and people in the communities we visit healthy.
health and safety

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