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OUR COMMITMENT TO YOU


Beyond Ordinary Care

Here at Windstar Cruises, the health and safety of everyone on board and in communities we visit, is a top priority. We are connected to industry experts and following guidelines by the Centers for Disease Control and Prevention (CDC). Our team is implementing additional technologies that go beyond these requirements as part of our new Beyond Ordinary Care program. 

We are making a multi-million dollar investment in our fleet to provide a healthy environment while sailing on a Windstar yacht. Hospital grade high-efficiency particulate (HEPA) filters paired with a UV-C air zapping process (ultraviolet germicidal irradiation) are being installed on board all Windstar yachts.
This is a double whammy for extra protection.

The hospital grade UV-C light process has been previously proven to kill coronaviruses, along with other microbes like mold, bacteria and fungi. After moving through the HEPA filter, the air is zapped by the light and any microbes not caught in the filter are destroyed. Hospitals use this same process to ensure clean air in their rooms. All yachts will have these significant upgrades completed to their HVAC system prior to sailing. Going the extra measure to add in the UV-C light is another example of our commitment to safety and providing a 180 degree from ordinary experience.

The Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect the air, plus EvaClean with PurTab to sanitize all surfaces throughout the yacht. Additionally, Windstar has partnered with the epidemiology department at the University of Colorado’s Anschutz Medical Center to investigate appropriate layers of protection to create a safer experience for guests on Windstar’s yachts. Read more about our Beyond Ordinary Care program.

"Windstar’s holistic approach has multiple layers of safety at hospital grade standards, and when combined with responsible hygiene practices from guests, it’s the safest environment achievable with tech and science as we know it today,” said Dr. Michelle Barron, Medical Director of Infection Prevention at University of Colorado Hospital and Professor of Medicine, Division of Infectious Diseases, at University of Colorado’s Anschutz Medical Center. “When you're sailing on a Windstar yacht, your biggest worry should be how to avoid a sunburn, not getting COVID-19." 

Here’s what we’re doing to keep you and our crew safe and healthy:

Pre-departure

A healthy environment is a collaboration. Guests will receive communications about current COVID policies prior to travel. Guests are asked to wear masks when traveling to the ship. At the terminal prior to boarding the yacht, guests must present a negative PCR COVID-19 test and undergo a health screening. Embarkation times will be staggered in order to ensure social distancing.
health and safety
health and safety

On board

A layered approach to cleaning and sanitizing includes an increased frequency of cleaning public spaces and high touch points, hospital grade HEPA filters and UV-C light to disinfect the air, and electrostatic sprayers using a hospital-grade, EPA-approved sanitizing solution on surfaces and in public spaces. UV wands will be used to sanitize menus, books, DVDs and other items. Additional medical staff will be on board, and crew will wear masks and receive daily health screenings. Onboard functions will be conducted without handshakes by our officers and crew, but do look out for our new “Windstar Wave.” We expect our guests to participate by adopting best hygiene practices while on board to keep themselves and the larger community protected, including wearing masks indoors in public spaces and on deck as needed. These protocols will change to match prevailing best practices and evolving regulations.
health and safety

Flexible Dining

Restaurant operations will be further personalized by our crew during every meal and diners will be spaced apart to maintain proper distance. A variety of restaurant choices include outdoor dining on deck at Candles, Veranda, and new aboard the Star Class yachts, Star Grill by Steven Raichlen.

Shore Excursions

Shore excursions will operate at a reduced capacity and masks should be worn as needed. Tenders, motor coaches and smaller boats will operate at reduced capacity and be sanitized between each use. Staggered departures in port aid in social distancing.

Please note that as policies and procedures by regulatory agencies and governments evolve related to COVID-19, our policies will change to meet them.

See more details about the Beyond Ordinary Care program. 
shore excursions

SUMMARY OF KEY POINTS ON WINDSTAR'S MULTI-LAYERED BEYOND ORDINARY CARE PROGRAM

Pre-boarding

  • Receive updated communications about COVID policies from Windstar
  • Wear masks during travel to ship
  • Present a negative COVID-19 test at terminal before boarding yacht
  • Health screening at terminal prior to embarkation
  • Staggered arrivals and embarkation
 
On board

  • HEPA filters and UV-C lights in HVAC system are a double whammy to clean the air of microbes on board ships
  • Electrostatic sprayers sanitize spaces and surfaces with a powerful, EPA-approved, hospital-grade sanitizing solution
  • Increase frequency of cleaning and sanitizing public spaces and high-touch points
  • Diners spaced apart in dining venues
  • Additional medical staff on board
  • Masks worn indoors in public spaces and on deck as needed
  • Crew undergo regular testing
 
Shore excursions

  • Tenders, motor coaches and smaller boats will operate at reduced capacity and will be sanitized between each use
  • Shore excursions to operate at reduced capacity; guests must wear masks as needed
  • Staggered arrivals and departures in ports

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