All itineraries, schedules, and ports are correct at time of publication but are subject to change without notice. Due to the small size and intimate nature of our yachts, Windstar Cruises is unable to accommodate children under eight (8) years of age. Minor passengers must be supervised by a responsible adult at all times.
CRUISE FARES: Your fare includes ocean transportation, stateroom or suite accommodations, and all meals and entertainment on board the ship. Not included, however, are items of a personal nature, such as alcoholic beverages, laundry, transfers prior to or after cruise, or optional programs or activities. Shore excursions, airfare, and additional conveniences or conveyances not specified in the itinerary are available for an additional charge. All rates shown are per person based on double occupancy. Fares are published in U.S. dollars (USD).
Note: Third-person rates are available upon request. For further information on fares, nondiscountable amounts, taxes, and surcharges, please see below.
SINGLES: Single occupancy of a stateroom is generally 175 percent of the published per person stateroom cruise fare (200 percent of the Owner’s Suite, Suites, and Bridge Suites per person cruise fares) and is subject to availability.
RESERVATIONS AND PAYMENT: Windstar Cruises works with travel agencies worldwide to serve your needs. Reservations either made by or assigned to a travel professional must be managed by the agency of record. While Windstar is unable to provide specific booking information on agency bookings, we are happy to answer general questions. Alternately, you may reserve your cruise directly if you prefer. Since accommodations are limited by the number of staterooms or suites on each ship, reservations should be made as early as possible. Your deposits and payments for Windstar Cruises services are to be paid to the travel agency with which you made your reservation, or to Windstar Cruises directly. Travel documents will be issued only if and when full payment has been received by Windstar Cruises. Refunds for cancelled or unused services will be made, less any applicable cancellation fees and charges. If you have reserved your cruise with your travel professional, please be aware that additional cancellation fees charged by the booking agency may apply. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone in their cabin that is at least 25 years old; one adult (age 25 or older) chaperone is required for every five (5) people under 21.
DEPOSIT AND FINAL PAYMENT REQUIREMENTS: Immediate deposit of 15% of booking is required within three (3) days of booking to secure a reservation. Final payment is due prior to 90 days before departure date. Your documents are usually received approximately 60 days prior to departure. Travel documents, however, are only issued after final payment has been received by Windstar Cruises. Send all payments to Windstar Cruises, 2101 4th Avenue, Suite 210, Seattle, WA 98121, U.S.A. Payment is also welcome by American Express®, Discover Card®, Visa®, or MasterCard®. For faster processing, please include your confirmation number on your check. All charges are in USD. Windstar is not liable for any currency exchange rate or foreign exchange fee imposed by the account holder and bank or credit card company. Payment of the cruise deposit and Travel Protection Plan (if applicable) constitutes a binding of the Terms & Conditions as attached.
LATE BOOKING POLICY: On bookings within 45 days of departure, Windstar Cruises requires final payment (cashier’s check, wire transfer of funds, or American Express®, Discover Card®, Visa®, or MasterCard®) before we can initiate the process of requesting hotel and/or air space; on bookings within 14 days of departure, we are unable to make air or hotel arrangements. Windstar Cruises will advise you of the status of the request within five (5) working days of receipt of final payment. If your request is confirmed, travel documents may be delivered to the departure point of your cruise. If we are unable to confirm your late booking as you requested, all monies requested will be refunded in full. Please note, changes or additions to the cruise package (i.e. transfers, special services, gifts, or onboard packages) cannot be made within seven (7) days of departure.
Each booking cancelled before 120 days prior to travel will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 121 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation schedule:
§ 120-90 days before commencing travel – 15% of gross fare (deposit);
§ 89-60 days before commencing travel – 35% of gross fare;
§ 59-30 days before commencing travel – 50% of gross fare;
§ 29-0 days before commencing travel – 100% of gross fare.
Windstar Cruises can only be responsible for refunding amounts actually received. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.
CHANGE FEES: Changing your itinerary after reservations have been made can result in a loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $35 per person will be assessed if you request a change in your travel arrangements less than 91 days prior to commencement of travel. This doesn’t apply to departure date changes. Change fees are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
CRUISE CONDITIONS: “Ship” refers to the ship that will provide the ocean transportation portion of the cruise. “Cruise” refers to the specific cruise indicated, as it may be modified by us, and shall include periods during which you are embarking or disembarking the ship or are on shore while the ship is in port. “Windstar Cruises”, “We”, and “Us” refer to Windstar Cruises LLC, a Limited Liability Company that acts as the agent of Owner and is doing business as Windstar Cruises. “Initial Departure” means the time at which you first begin transit by any means of transport booked by us (including air transportation) for the purpose of taking the cruise. “Windstar Cruises Air Package” refers to air transportation booked for you by us to enable you to travel to and from your cruise.
NON-WINDSTAR CRUISES SERVICES: Non-Windstar Cruises Services (such as airlines and other off-ship transportation carriers, shore excursions, and accommodations) are generally performed by selected independent contractors. Those Non-Windstar Cruises Services that are performed by independent contractors are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor furnishing the Non-Windstar Cruises Service. Windstar Cruises assumes no responsibility with respect to these Non-Windstar Cruises Services (including delay, injury, death or damage to property) even though it may collect monies or make arrangements for the services. Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar Cruises to cancel, advance, or postpone a scheduled departure, change itineraries or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a sailing from public sale, or requirements of governmental authorities. If this should occur, Windstar Cruises does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result.
GUESTS WITH DISABILITIES: Windstar Cruises does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. There are no elevators on Wind Star and Wind Spirit nor were the ships originally constructed to be wheelchair accessible. As a result, these two ships may be unsuitable for people relying solely on wheelchairs for transportation. Wind Surf, Star Pride, Star Legend, and Star Breeze are equipped with elevators. Staterooms on the Wind Surf are not wheelchair accessible. Four (4) suites on the all suite yachts are wheelchair accessible. Also note, there is no elevator access to board the ships. Certain ports require the ship to anchor; in this case guests must be ferried into port. Service animals are permitted on board ships if prior arrangements have been made at time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. It is essential that Windstar Cruises is notified of any special medical, physical, or other requirements you may have at time of booking.
FARES, NON-DISCOUNTABLE AMOUNTS, TAXES, AND SURCHARGES: Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic, or clerical error. Each cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion, or otherwise. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Taxes will be collected separately from the cruise fare. The term “Taxes” as used by Windstar Cruises refers to certain taxes, fees, and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise. Similarly, Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges, or similar incidental surcharges. No right of cancellation exists under any of these circumstances.
SHIPS' REGISTRY AND TRADEMARKS: All of the Windstar Cruises ships are registered in the Bahamas and owned by Bahamian entities. “Owner” refers to the owner of the ship; Wind Spirit is owned by Wind Spirit Limited; Wind Star is owned by Wind Star Limited; Wind Surf is owned by Degrees Limited; and Star Pride is owned by Windstar Pride Limited. Star Breeze is owned by Star Breeze Limited effective April 15, 2015. Star Legend is owned by Star Legend Limited effective May 4, 2015. Ship ownership and registry are subject to change. Windstar Cruises has registered trademarks in the United States and various foreign countries for the names and phrases Windstar®, 180° from Ordinary®, 180 Degrees from Ordinary®, Romance Under Sail®, and the Windstar Cruises logo. Should you need to contact Windstar Cruises prior to sailing, use this address: Windstar Cruises, 2101 4th Avenue, Suite 210, Seattle, WA 98121, U.S.A.
TRANSFERS/PRE- & POST-CRUISE SERVICES: Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time. Guests may purchase a transfer from local airport to ship for day of sailing and from ship to local airport for day of disembarkation directly through Windstar Cruises Vacation Planning. Guests flying on dates other than the date of (dis)embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.
FORCED OVERNIGHTS: Due to airline schedules (and occasionally, lack of flight availability), travel between many major cities and your cruise may require one (1) or more hotel overnights en route. If necessary, the cost of this hotel accommodation is not included in the air fare and is the responsibility of the guest. Hotels will be selected by Windstar Cruises and may not be at the port. Guests are responsible for meals and items of a personal nature.
Note: Some hotel packages may not be available in conjunction with our air/sea program due to our preferred carrier’s flight frequency between port cities and the U.S.A. or Canada.
SEAT ASSIGNMENTS/AIRLINE SERVICE REQUESTS: While seat assignments, frequent flyer miles, or other service requests such as wheelchairs, special meals, or oxygen cannot be guaranteed by Windstar Cruises, your travel professional or Vacation Planner may assist you with these arrangements where possible once you receive your tickets. Some airlines or charter operations may not offer advance seat assignments. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.
CUSTOM AIR SERVICE: Windstar Cruises offers services in making air arrangements to and from our cruises. All requests are subject to availability and are not guaranteed. If confirmation is possible, guests will be assessed a non-refundable service charge per request and any additional airline costs incurred.
AIR CHANGES, CANCELLATIONS, AND REFUNDS: Once airline tickets have been issued (or at any time within 59 days of travel), any changes or cancellations will result in cancellation fees in the amount of 50 percent or 100 percent of the gross fare (see Cancellation Policy section in this document for detailed schedule). In addition, should the requested change or cancellation result in a fare increase or airline charge, you will be responsible for payment of the additional amount. The maximum refund for unused flight coupons will not exceed the air add-on paid by you to Windstar Cruises. Please note, that because of changing airline tariffs, your actual air tickets may reflect fares higher or lower than the charge assessed by Windstar Cruises. If so, the difference is neither chargeable nor refundable to you.
LIABILITY AND RELATION WITH AIRLINES: If, due to any cause beyond our control (including, for example, capacity controls placed upon us by airlines due to the types of fares under which we book), we are unable to arrange for air transportation or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on amount paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking, or computer errors. The liabilities and obligations of an airline to you and your rights against an airline are subject to any and all terms and conditions of the airline’s ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations.
AIR TAXES AND FEES: Air add-on costs quoted by Windstar Cruises will not include passenger facility charges, federal flight segment taxes for each flight segment (takeoff and landing), the September 11 security fee per passenger enplanement, international arrival and departure taxes assessed in foreign countries (the amount of which may be charged in the currency of the foreign country and is subject to change), or new taxes which may be enacted after this information was published.
April 1, 2015
Information contained herein is accurate at the time of publication and subject to change without notice.