GENERAL CRUISE TERMS & CONDITIONS
All itineraries, schedules, and ports are correct at time of publication but are subject to change without notice. “Windstar Cruises,” “We,” and “Us” refer to Windstar Cruises LLC, a Limited Liability Company that acts as the agent of Owner and is doing business as Windstar Cruises. Due to the small size and intimate nature of our yachts, Windstar Cruises is unable to accommodate children under eight (8) years of age. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone in their stateroom or suite who is at least 25 years old; one adult (age 25 or older) chaperone is required for every five (5) people under 21.
Should you need to contact Windstar Cruises prior to cruising, use this address: Windstar Cruises, 2101 4th Avenue, Suite 210, Seattle, WA 98121, U.S.A.
PASSAGE CONTRACT: All cruises are provided subject to the terms of the Windstar Passage Contract.
CRUISE FARES: Your fare includes ocean transportation, stateroom or suite accommodations, and all meals and entertainment on board the yacht. Not included, however, are items of a personal nature, such as alcoholic beverages, laundry, transfers prior to or after your cruise, or optional programs or activities. Shore excursions and airfare are available for an additional charge. All rates shown are per person based on double occupancy. Fares are published in U.S. dollars (USD).
Note: Third-person rates are available upon request. For further information on fares, nondiscountable amounts, taxes, and surcharges, please see below.
SINGLES: Single occupancy of a stateroom is generally 175 % of the published per person stateroom cruise fare (200 % of the Owner’s Suite, Suites, and Bridge Suites per person cruise fares) and is subject to availability.
WINDSTAR FARE PRICE ASSURANCE POLICY: Guests who purchase a cruise on Windstar will be eligible for reimbursement upon request if the fare published by Windstar for their specific departure and cabin class is reduced after they have made a booking and deposit, and if the request is received by Windstar at least seven (7) days prior to sailing. The reimbursement will be provided in the form of a shipboard credit, upgrade, fare reduction, or a future cruise credit. Windstar will determine the form of reimbursement, and the amount of reimbursement will be the difference between the fare actually paid by the guest and the published fare on WindstarCruises.com the day the request is received. Guests who select reimbursement will be eligible for any complimentary inclusive features (e.g., hotels, air, tours) associated with the new fare and will forfeit any complimentary inclusive features associated with the original fare. All requests for reimbursement must be made directly to Windstar Cruises at 877-276-6895 (during regular reservations hours) at least seven (7) days prior to sailing. Windstar’s new fare price assurance policy took effect with new bookings made on or after June 27, 2016. Windstar reserves the right to modify or terminate this policy at any time for bookings not yet made.
RESERVATIONS AND PAYMENT: Windstar Cruises works with travel agencies worldwide to serve your needs. Reservations either made by or assigned to a travel professional must be managed by the agency of record. While Windstar is unable to provide specific booking information on agency bookings, we are happy to answer general questions. Alternately, you may reserve your cruise directly with us if you prefer. Since accommodations are limited by the number of staterooms or suites on each yacht, reservations should be made as early as possible. Payment for your Windstar cruise is to be paid to the travel agency with which you made your reservation, or to Windstar Cruises directly. Travel documents will be issued when full payment has been received by Windstar Cruises. Refunds for cancelled or unused services will be made, less any applicable cancellation fees and charges. If you have reserved your cruise with your travel professional, please be aware that additional cancellation fees charged by the booking agency may apply.
DEPOSIT AND FINAL PAYMENT REQUIREMENTS: Deposit of 15 % of cruise fare, hotel, and non-discountable amounts is required within three (3) days of booking to secure a reservation. Final payment is due prior to 120 days before departure date. Your travel documents are usually received approximately 60 days prior to departure. If booking directly with Windstar Cruises send payments to Windstar Cruises, 2101 4th Avenue, Suite 210, Seattle, WA 98121, U.S.A. Payment is also welcome by American Express®, Discover Card®, Visa®, or MasterCard®. For faster processing, please include your confirmation number on your check. All charges are in USD. Windstar is not liable for any currency exchange rate or foreign exchange fee imposed by the bank or credit card company. Payment of the cruise deposit and Travel Protection Plan (if applicable) constitutes a binding of the Terms & Conditions.
LATE BOOKING POLICY: On bookings within 45 days of departure, Windstar Cruises requires final payment (cashier’s check, electronic transfer of funds, or American Express®, Discover Card®, Visa®, or MasterCard®) before we can initiate the process of requesting hotel and/or air space; on bookings within 14 days of departure, we are unable to make air or hotel transfers or arrangements. Windstar Cruises will advise you of the status of the request within five (5) working days of receipt of final payment. If your request is confirmed, electronic tickets will be sent via email. If we are unable to confirm your late booking all monies paid will be refunded in full. Please note, changes or additions to the cruise package (i.e. transfers, special services, gifts, or onboard packages) cannot be made within seven (7) days of departure and should be arranged once you are on board the yacht.
Each booking cancelled before 120 days prior to initial departure will be subject to a $50 per person cancellation fee. A full refund (except for the amounts paid for Cancellation Protection Plan and the $50 per person fee) will be made for written cancellations received by Windstar Cruises at least 121 days prior to the date on which you are to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fee schedule:
* 120-90 days before commencing travel – 15% of gross fare (deposit);
* 89-60 days before commencing travel – 35% of gross fare;
* 59-30 days before commencing travel – 50% of gross fare;
* 29-0 days before commencing travel – 100% of gross fare.
Windstar Cruises can only be responsible for refunding amounts actually received. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises passenger contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible. Windstar Cruises cruise and accommodations cancellation Terms & Conditions do not apply to airfare reservations.
CHANGE FEES: Changing your itinerary after reservations have been made can result in a loss of advantages gained by early planning. To cover administrative costs, a minimum charge of $35 per person will be assessed if you request a change in your travel arrangements less than 121 days prior to commencement of travel. This doesn’t apply to departure date changes made by Windstar Cruises. Change fees are not assessed for stateroom upgrades or for the addition of services unless air reservations are altered and/or travel documents must be reissued.
CRUISE CONDITIONS: “Yacht” refers to the yacht that will provide the ocean transportation portion of the cruise. “Cruise” refers to the specific cruise indicated, as it may be modified by us, and shall include periods during which you are embarking or disembarking the yacht or are on shore while the yacht is in port. “Initial Departure” means the time at which you first begin transit by any means of transport booked by us (including air transportation) for the purpose of taking the cruise. “Windstar Cruises Air Package” refers to air transportation booked for you by Windstar Cruises to enable you to travel to and from your cruise.
NON-WINDSTAR CRUISES SERVICES: These include non-Windstar Cruises Services such as airlines and other off-ship transportation carriers, shore excursions, and accommodations. Non-Windstar Cruises Services are solely at your risk and subject to the terms or arrangements made by you. Windstar Cruises assumes no responsibility with respect to these non-Windstar Cruises Services including delay, injury, death or damage to property. Situations may arise that, in the opinion of Windstar Cruises, make it necessary for Windstar Cruises to cancel, advance, or postpone a scheduled departure, change itineraries or make substitutions involving ports of call, other travel components, vessels, or other modes of transportation. These situations may include, by way of example, concerns regarding weather conditions, issues involving safety matters, alternative business arrangements or charters resulting in the decision to withdraw a cruise from public sale, or requirements of governmental authorities. If this should occur, Windstar Cruises does not assume responsibility or liability for any losses, inconvenience, or expenses incurred by guests as a result.
GUESTS WITH DISABILITIES: Windstar Cruises does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. There are no elevators on Wind Star and Wind Spirit nor were the yachts originally constructed to be wheelchair accessible. As a result, these two yachts may be unsuitable for people relying solely on mobility devices. Wind Surf, Star Pride, Star Legend, and Star Breeze are equipped with elevators, although some of the passenger common areas are not wheelchair accessible. Staterooms on Wind Surf are not wheelchair accessible. Four (4) suites on the all- suite yachts provide limited access for wheelchairs. Also note, there is no elevator access to board the yachts. Certain ports require the yacht to anchor; in this case guests must be ferried into port by using a gangplank to board a tender. Service animals are permitted on board yachts if prior arrangements have been made at time of booking. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. It is essential that Windstar Cruises is notified of any special medical, physical, or other requirements you may have at time of booking.
FARES, NON-DISCOUNTABLE AMOUNTS, GRATUITIES, TAXES, FEES, PORT EXPENSES, AND SURCHARGES: Windstar Cruises reserves the right not to honor any published prices that it determines were erroneous due to printing, electronic, or clerical error. Each cruise fare includes a Non-Discountable Amount. That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion, or otherwise. If cost factors dictate the need for fare increases, Windstar Cruises may do so at any time prior to departure. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. Mandatory onboard gratuities are extra.
Taxes, Fees & Port Expenses, as used by us, may include, without limitation, all or a portion of all fees, charges, tolls and taxes imposed on us by governmental or quasi-governmental authorities, as well as third party fees and charges arising from a vessel's presence in a harbor or port. Taxes, Fees & Port Expenses may include U.S. Customs fees, head taxes, Panama Canal or other canal tolls, passenger facilities charges, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees for navigation, berthing, stevedoring, baggage handling/storage and security services. Taxes, Fees & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Taxes, Fees & Port Expenses are subject to change and we reserve the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full. Windstar Cruises reserves the right to impose or pass through fuel surcharges, security surcharges, or similar incidental surcharges. No right of cancellation exists under these circumstances.
YACHTS' REGISTRY AND TRADEMARKS: All of Windstar Cruises yachts are registered in the Bahamas and owned by Bahamian entities. “Owner” refers to the owner of the yacht; Wind Spirit is owned by Wind Spirit Limited; Wind Star is owned by Wind Star Limited; Wind Surf is owned by Degrees Limited; and Star Pride is owned by Windstar Pride Limited. Star Breeze is owned by Star Breeze Limited and Star Legend is owned by Star Legend Limited. Yacht ownership and registry are subject to change. Windstar Cruises has registered trademarks in the United States and various foreign countries for the names and phrases Windstar®, 180° from Ordinary®, 180 Degrees from Ordinary®, Romance Under Sail®, and the Windstar Cruises logo.
TRANSFERS/PRE- & POST-CRUISE SERVICES: Services for Windstar Cruises cruise-only guests (individuals who do not purchase air transportation or cruise extensions from Windstar Cruises) begin with embarkation at the noted time in your cruise documents. Any transfers, meals, and dayroom accommodations required prior to this time are the responsibility of the guest. Please make a note of this, as many international flights arrive several hours prior to the scheduled embarkation time. Guests may purchase a transfer from local airport to yacht for day of cruising and from yacht to local airport for day of disembarkation directly through Windstar Cruises Vacation Planning. Guests flying on dates other than the date of (dis)embarkation must arrange their own transfers unless the reason for the different date is because of the purchase of a cruise extension from Windstar Cruises. Transfers for these guests will be arranged between airport, hotel, and pier, as appropriate, so long as the transfer dates coincide with the dates of the services purchased from Windstar Cruises.
SHIPBOARD ACCOUNT AND CURRENCY EXCHANGE: Our cashless society is designed to make your life on board as simple as possible. When you board the yacht, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit card (Visa®, Discover®, MasterCard®, or American Express®) in order to use your onboard account for shipboard purchases. We do not accept debit cards or prepaid cards. Your card will be pre-authorized for USD $60 per person for each day of your cruise. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases.
Please inform your credit card issuer in advance that your card will be used on a Windstar yacht. This wil help prevent delays in obtaining pre-authorization on board. Products and services on board are in USD. Windstar is not liable for any foreign exchange fees imposed by your card issuer. There are no currency exchange services offered on board.
FORCED OVERNIGHTS: Due to airline schedules (and occasionally, lack of flight availability), travel between many major cities and your cruise may require one (1) or more hotel overnights en route. If necessary, the cost of this hotel accommodation is not included in the airfare and is the responsibility of the guest. Hotels will be selected by Windstar Cruises and may not be at the port. Guests are responsible for meals and items of a personal nature.
Note: Some hotel packages may not be available in conjunction with our air/sea program due to our preferred carrier’s flight frequency between port cities and the U.S.A. or Canada.
SEAT ASSIGNMENTS/AIRLINE SERVICE REQUESTS: While seat assignments, frequent flyer miles, or other service requests such as wheelchairs, special meals, or oxygen cannot be guaranteed by Windstar Cruises, your travel professional or Vacation Planner may assist you with these arrangements, where possible, once you receive your tickets. Some airlines or charter operations may not offer advance seat assignments. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.
CUSTOM AIR SERVICE: Windstar Cruises offers services in making air arrangements to and from our cruises. All requests are subject to availability and are not guaranteed. If confirmation is possible, guests will be assessed a non-refundable service charge per request and any additional airline costs incurred.
AIR CHANGES, CANCELLATIONS, AND REFUNDS: Once airline tickets have been issued, any changes or cancellations will be assessed a $50 per change, per ticket fee, in addition to fees imposed by the airline carrier. Published and consolidator fares are non-refundable once ticketed. Your Vacation Planner will discuss the terms of your ticket with you prior to purchase. Should the change or cancellation requested result in a fare increase or airline-imposed fee, you will be solely responsible for payment of the additional amount. The maximum refund for unused flights will not exceed the air add-on paid by you to Windstar Cruises. Please note, that because of changing airline tariffs, your actual air tickets may reflect fares higher or lower than the charge assessed by Windstar Cruises. If so, the difference is neither chargeable nor refundable to you.
LIABILITY AND RELATION WITH AIRLINES: If, due to any cause beyond our control (including, for example, capacity controls placed upon us by airlines due to the types of fares under which we book), we are unable to arrange for air transportation or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on amount paid to us. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking, or computer errors. The liabilities and obligations of an airline to you and your rights against an airline are subject to any and all terms and conditions of the airline’s ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations.
AIR TAXES AND FEES: Air add-on costs quoted by Windstar Cruises will not include passenger facility charges, federal flight segment taxes for each flight segment (takeoff and landing), the September 11 security fee per passenger enplanement, international arrival and departure taxes assessed in foreign countries (the amount of which may be charged in the currency of the foreign country and is subject to change), or new taxes which may be enacted after this information was published.
January 12, 2017
Information contained herein is accurate at the time of publication and subject to change without notice.