March 30, 2021
We are carefully assessing multiple factors impacting our timing to resume operations. With the information we have today on COVID-related travel restrictions and government regulations, some uncertainties remain. We have made the difficult decision to postpone a number of our sailings. We will re-start cruise operations in a phased manner with the initial cruises having reduced guest occupancy, some modified itineraries, and enhanced health and safety protocols.
New timeline for resumption of operations:
Star Breeze – June 19, 2021 – Caribbean
Wind Star – June 19, 2021 – Mediterranean
Wind Spirit – July 15, 2021 – Tahiti
Wind Surf – August 8, 2021 – Mediterranean
Star Legend – September 4, 2021 – Northern Europe
Star Pride – November 3, 2021 – Caribbean
In connection with this cancellation, we are offering a Future Cruise Credit (FCC) valued at 125% of monies paid to Windstar Cruises. Guests will have 24 months from the issue date of the FCC to sail with their FCC. Given the volume of cancellations, please allow up to four weeks to receive FCC certificates. Guests may request a cash refund once the FCC certificate is received. Windstar will deactivate the FCC valued at 125% and process the refund to the original form(s) of payment at 100% of the monies paid to Windstar Cruises. Guests will have 24 months from the issue date of the FCC to request the refund. Please note Windstar does not reimburse third party (non-Windstar) travel expenses or fees.
New COVID-19 Vaccine Requirement
Windstar Cruises will require proof of COVID-19 vaccination for all guests sailing aboard Windstar’s yachts. At the cruise terminal prior to embarkation, guests will be required to provide proof of a current completed vaccine course (one or two shots, depending on the brand) finished at least 14 days prior to the guest’s embarkation date.
If you are unable to meet the COVID-19 vaccination requirement, we will gladly provide you a refund for cancellations that occur greater than 60 days prior to sailing, and a Future Cruise Credit (FCC) will be issued for cancellations occurring within 60 days before sailing for 2021 cruises. Please contact your travel advisor or Windstar guest services to request a refund. Windstar will process the refund to the original form(s) of payment at 100% of the amount paid to Windstar Cruises. Please note Windstar does not reimburse third party (non-Windstar) travel expenses or fees.
In our preparations to return to sailing, we continue to review and update our health and safety practices including enhanced sanitation protocols, health screenings, additional medical staff on board, flexible indoor and outdoor dining, and crew training. Our new Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect circulated air, plus electrostatic sprayers to sanitize all surfaces throughout our yachts. Learn more about these measures here.
The health and well-being of our guests, crew, land-based employees and people in the communities we visit is always a top priority. We continue to monitor local regulations for all countries and ports we visit and as we approach sailing dates, we will notify guests of any local requirements. We have taken extraordinary measures to safely operate our yachts for our guests and crewmembers and will continue to do so once we resume operations.
We look forward to a safe return to travel and cruising in 2021.
Travel Assurance Booking Policy
Windstar believes vacations enrich people’s lives. The new Travel Assurance Booking Policy is an extra effort to ensure travelers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel.
EFFECTIVE AS OF January 5, 2021:
Travelers who cancel a 2021 cruise booking at least 48 hours prior to departure will receive a Future Cruise Credit in the amount of the cancellation fees collected excluding fees collected for air, transportation, and hotels. All Future Cruise Credits must be used within 24 months of issuance on another Windstar departure.
Windstar Cruises is part of the Xanterra Travel Collection, a group of global hospitality and travel companies, one of which traces its history back over a hundred years of operating our country’s iconic national parks, including Grand Canyon, Yellowstone, Glacier, Death Valley, and many others. Xanterra Travel Collection is owned by The Anschutz Corporation, the ultimate owner of the Broadmoor, Sea Island, and entertainment giant AEG, Anschutz Entertainment Group.