November 12, 2020
Due to rising COVID-19 outbreaks around the world, we have made the difficult decision to cancel our cruise departures further out. We are eager to return to sailing when we believe that the environment will support it. We previously canceled all remaining cruises in 2020 and are now canceling cruises for January and February 2021 for all of our yachts, and into March and April 2021 depending on the itinerary. Our first yacht to set sail will be the Wind Spirit on March 25, 2021 in Tahiti. We are doing our best to make these decisions in a timely manner out of respect for people’s calendars and travel plans.
Our yachts will resume sailing on these dates:
Wind Spirit – May 30, 2021 – Tahiti
Star Breeze – May 15, 2021 – Caribbean
Star Legend – May 1, 2021 – Mediterranean
Wind Star – May 19, 2021 – Greece
Wind Surf – May 9, 2021 – Mediterranean
Star Pride – July 14, 2021 – Northern Europe
In connection with this cancellation, we are offering a Future Cruise Credit (FCC) valued at 125% of monies paid to Windstar Cruises. Guests will have 24 months from the issue date of the FCC to sail with their FCC. Given the volume of cancellations, please allow up to four weeks to receive FCC certificates. Guests may request a cash refund once the FCC certificate is received. Windstar will deactivate the FCC valued at 125% and process the refund to the original form(s) of payment at 100% of the monies paid to Windstar Cruises. Guests will have 24 months from the issue date of the FCC to request the refund. Please note Windstar does not reimburse third party (non-Windstar) travel expenses or fees.
During this temporary pause in operations, we are reviewing and updating our health and safety practices including enhanced sanitation protocols, health screenings, adding more medical staff on board, flexible dining, and crew training. Our new Beyond Ordinary Care program is a multi-layered strategy with key hospital-grade elements: HEPA filters and UV-C ultraviolet germicidal irradiation to filter and disinfect circulated air within our yachts, plus electrostatic sprayers to sanitize all surfaces throughout our yachts. Learn more about these measures here.
We look forward to a safe return to travel and cruising in 2021.
Travel Assurance Booking Policy
Windstar believes vacations enrich people’s lives. The new Travel Assurance Booking Policy is an extra effort to ensure travelers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel.
EFFECTIVE AS OF January 5, 2021:
Travelers who cancel a 2021 cruise booking at least 48 hours prior to departure will receive a Future Cruise Credit in the amount of the cancellation fees collected excluding fees collected for air, transportation, and hotels. All Future Cruise Credits must be used within 24 months of issuance on another Windstar departure. See Current Health Advisories and Policies.
Windstar Cruises is part of the Xanterra Travel Collection, a group of global hospitality and travel companies, one of which traces its history back over a hundred years of operating our country’s iconic national parks, including Grand Canyon, Yellowstone, Glacier, Death Valley, and many others. Xanterra Travel Collection is owned by The Anschutz Corporation, the ultimate owner of the Broadmoor, Sea Island, and entertainment giant AEG, Anschutz Entertainment Group.