travel protection

Windstar brings you to places where you discover the unexpected, but sometimes, there are unforeseen events that affect your travel plans.

cancellation fee waiver program1

non-insurance features provided by windstar cruises
any reason cruise credits | 90% of cruise cancellation fee
Reimbursement provided in the form of future travel credits if cancellation reason doesn't qualify for a cash refund
cancellation fee waiver2 | Cash refund up to total cruise cost
Reimbursement if you need to cancel your trip for illness, injury, death, and more
1For Minnesota, Missouri, and New York residents only, the Any Reason Cruise Credits can be purchased separate from the Travel Insurance benefits. Contact 1.888.722.2195 for details.

2For Minnesota, Missouri, and New York residents, Trip Cancellation benefits are underwritten by Arch Insurance Company.

travel insurance benefits

underwritten by arch insurance company
trip interruption | Total trip cost
Reimbursement if you need to interrupt your trip for a covered reason
trip delay | Up to $1,000 ($100/day)
Reimbursement for catch-up expenses like meals and hotel if you are delayed getting to or from your trip
accident medical/sickness medical expense benefits | Up to $50,000
Reimbursement if you get sick or hurt on your trip
emergency evacuation/repatriation benefits | Up to $100,000
Coverage if you need emergency medical transportation and/or provides for shipment of remains in the event of death during the trip
baggage loss | Up to $3,000
Reimbursement if your things are lost, stolen, or damaged
bag delay | Up to $500
Reimbursement if bags are delayed 24+ hours and you need to purchase necessary items
Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions, and exclusions that apply.

worldwide emergency assistance services

non-insurance services provided by on call international
24/7 CareFree TM Travel Assistance, Medical Assistance, Emergency Services
How to reach On Call International:
Within the U.S. and Canada: 1.800.618.0692
Outside the U.S. and Canada, call collect: 1.603.328.1711
Windstar Full Sail Travel Protection is an optional plan available for purchase at the time of your cruise deposit and may be purchased up until 90 days prior to the start of a guests vacation with Windstar. As certain terms, conditions, and exclusions may apply, we recommend the purchase at deposit so that you can help protect against conditions that may arise afterward. The Full Sail Travel Protection Program is not in effect until the plan cost has been received by Windstar Cruises, in addition to any cruise deposits/payments due.
To view the terms, conditions and exclusions of the plan for purchases made on or after 10/21/18, please visit
If you purchased the plan prior to 10/21/18, please visit the former program administrator's website to view the plan information at

For guests with voyages that include New Caledonia.  The authorities in New Caledonia have advised that travelers/guests are now required to have travel insurance that covers both medical expenses and repatriation costs in order to enter into New Caledonia.  To guarantee that you do not encounter any problems while traveling we encourage you to obtain appropriate travel insurance for your trip.
For U.S. and Canadian guests, Windstar’s travel protection can be purchased and added to your reservation up to 121 days prior to the start of your vacation.  Our plan provides coverage for trip delays, trip interruptions, medical expenses, repatriation expense and other protections.  


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