before you go / FAQ
Frequently Asked Questions

Here at Windstar Cruises, the health and safety of everyone on board in a top priority. We are connected to health industry experts and following regulatory requirements in every area of the world we sail. Our team is implementing additional technologies that go beyond these requirements as part of our new Beyond Ordinary Care program.

We are making a multi-million dollar investment in our fleet in an effort to provide a healthy environment while sailing on a Windstar yacht. Hospital grade high-efficiency particulate (HEPA) filters along with a UV-C air zapping process (ultraviolet germicidal irradiation) are being installed on board all Windstar yachts. This is a double whammy for extra protection. Policies may change.

It's important you check back for updates to policies and procedures before you travel to embark on your Windstar cruise.

Pre-Cruise

Where can the most up-to-date information on Windstar’s handling of COVID-19 be found?
Do guests with increased risk of severe illness have any additional requirements?
Will guests be required to get a COVID-19 test prior to leaving home?
Will crew be required to get a COVID-19 test prior to leaving home and upon embarkation?
Will guests receive information about Safety Protocols on board?
Are guests required to wear masks while traveling to the ship?
If guests are exposed to COVID-19 prior to travel will they be allowed to embark?
What if I have been in close proximity to someone who has tested positive for Covid-19 within 7 days prior to embarkation?

Embarkation

What can I expect for the pre-boarding screening?
Will temperature checks be required as part of the pre-boarding screening?
Will Windstar supply masks or other equipment on board?

Vaccines

Will vaccination be a requirement to embark on a Windstar Cruise?
Why is Windstar requiring vaccinations?
What is considered to be “fully vaccinated”?
Will the crew be vaccinated?
Will proof of a vaccine be required for guests to board?
Are COVID tests still a requirement for vaccinated guests?
Are there any exceptions for individuals who cannot take a vaccine?
Are there any exceptions for unvaccinated individuals under the age of FDA vaccine approval?
What about guests who do not want to be vaccinated?
What if a guest has a booking with plans to be vaccinated but one or more of the guests in the party are unable to meet the vaccine mandate prior to the sailing?
Are there COVID-19 vaccines (i.e. AstraZeneca or from other countries) that are not acceptable?

Enhanced Sanitation

What are the enhanced cleaning procedures on board?
How often will public areas be cleaned?
Where will guests find sanitizing stations?
Will crew provide hand sanitizer to guests?

Modified Guest Experience

Can we shake hands, hug or physically greet each other?
Will you still operate the Signature Deck and Beach BBQ’s?
Will the gym, spa or fitness classes be open for use during our cruise?
Will the pools and water sports platforms be open for use during our cruise?
Will Windstar still offer Room Service?
Are cabins being cleaned and turned down nightly as normal?
Can guests expect the standard cabin amenities such as mini bars, wine glasses, coffee accoutrements, toiletries, etc.
Are guests able to take independent tours or go ashore freely?
Will Shore Excursions have reduced guest capacity?
Will tenders operate at reduced capacity?
What water sports toys/activities will be open? Will I be provided a snorkel mask? Will I be able to keep the snorkel mask through the entirety of the cruise?
What are the consequences for refusing to comply with Windstar’s Beyond Ordinary Care policies?

Testing On-Board, Medical Staffing, and Equipment

Does Windstar have COVID-19 PCR testing equipment onboard?
Has Windstar increased its medical team staffing for the Beyond Ordinary Care program?
What happens if a location on our itinerary requires a COVID-19 test during the cruise?
What happens if I test positive within 48 hours of embarkation or in transit?
What happens if I get sick with COVID-19 while on board?
If a guest tests positive for COVID-19 while on board, what costs are covered?
If I test positive for COVID-19 during a cruise and have to quarantine, will I receive a full refund of my cruise fare?
What testing and treatment capabilities are there on board?
What happens if I am on a cruise that gets cancelled due to COVID-19 cases onboard?

Crew Wellness and Training

Will the crew be tested regularly?
Will crew be required to wear face masks?
Will the crew be trained in upgraded health and safety measures?