before you go / faq
Frequently Asked Questions

Here at Windstar Cruises, the health and safety of everyone on board in a top priority. We are connected to health industry experts and following regulatory requirements in eery area of the world we sail. Our team is implementing additional technologies that go beyond these requirements as part of our new Beyond Ordinary Care program.

We are making a multi-million dollar investment in our fleet in an effort to provide a healthy environment while sailing on a Windstar yacht. Hospital grade high-efficiency particulate (HEPA) filters along with a UV-C air zapping process (ultraviolet germicidal irradiation) are being installed on board all Windstar yachts. This is a double whammy for extra protection. Policies may change.

It's important you check back for updates to policies and procedures before you travel to embark on your Windstar cruise.

Know Before You Go
  • Vaccine required: Complete a full course of COVID-19 vaccine at least 14 days prior to embarkation.
  • Travel Insurance: Some countries require you to purchase travel insurance covering COVID-19; research and purchase Medication: Pack 14 days extra in case of a travel delay.
  • Medication: Pack 14 days extra in case of a travel delay
  • Test policies: Research requirements of each country on your itinerary to comply.
  • Testing: Windstar will administer a free COVID-19 antigen test at the pier.
  • To board: Negative COVID-19 test required to board; plus health screening.
  • Masks: Policies will evolve but bring your own and be prepared to wear a mask in public spaces.
  • Shore Excursion: For the near term as required by the Cruise Lines International Association, guests will need to book a Windstar shore excursion to go ashore.
  • Check here to see destinations that are exceptions to this rule

Pre-Cruise

Will guests be required to get a COVID-19 test prior to leaving home?
Will testing be performed by Windstar prior to embarkation?
Do guests with increased risk of severe illness have any additional requirements?
Will crew be required to get a COVID-19 test prior to leaving home and upon embarkation?
Will guests receive information about Safety Protocols on board?
Are guests required to wear masks while traveling to the ship?
If guests are exposed to COVID-19 prior to travel will they be allowed to embark?

Embarkation

How will Social Distancing be facilitated during embarkation?
How will staggered embarkation work? How will guests know when to arrive at the ship for embarkation?
What can I expect for the pre-boarding screening?
Will temperature checks be required as part of the pre-boarding screening?
Will Windstar supply masks or other equipment on board?
What will the muster drill look like?

Vaccines

Will vaccination be a requirement to embark on a Windstar Cruise?
Why is Windstar requiring vaccinations?
What is considered to be “fully vaccinated”?
Will the crew be vaccinated?
Will Windstar sail if all crew members have not been vaccinated?
Will proof of a vaccine be required for guests to board?
Are masks still a requirement for vaccinated guests?
Are COVID tests still a requirement for vaccinated guests?
Are there any exceptions for individuals who cannot take a vaccine?
Are there any exceptions for unvaccinated individuals under the age of FDA vaccine approval?
What about guests who do not want to be vaccinated?
What if a guest has a booking with plans to be vaccinated but one or more of the guests in the party are unable to meet the vaccine mandate prior to the sailing?
Are there COVID-19 vaccines (i.e. AstraZeneca or from other countries) that are not acceptable?
What if I have been vaccinated but am exposed to someone who has tested positive for COVID-19?

Enhanced Sanitation

What are the enhanced cleaning procedures on board?
How often will public areas be cleaned?
Where will guests find sanitizing stations?
Will crew provide hand sanitizer to guests?
What other changes has Windstar made to onboard sanitation procedures?
Will tenders, inflatables, and other methods of transportation undergo additional cleaning?

Modified Guest Experience

Are guests required to wear masks?
Will Windstar conduct temperature checks on all guests daily?
Can we shake hands, hug or physically greet each other?
Is the Bridge still open for visits?
Will you still operate the Signature Deck and Beach BBQ’s?
Will the gym, spa or fitness classes be open for use during our cruise?
Will the pools and water sports platforms be open for use during our cruise?
Will Windstar still offer Room Service?
Will Windstar have expanded dining hours due to reduced capacity of the dining venues?
Are guests able to take independent tours or go ashore freely?
Will Shore Excursions have reduced guest capacity?
Will tenders operate at reduced capacity?

Testing On-Board, Medical Staffing, and Equipment

Does Windstar have PCR and similar testing equipment onboard?
Will Windstar be able to test guests onboard to facilitate current CDC requirements for returning air passengers?
Has Windstar increased its medical team staffing for the Beyond Ordinary Care program?

Crew Wellness and Training

Will the crew be tested regularly?
Will crew be required to wear face masks?
Will the crew be trained in upgraded health and safety measures?