Can we shake hands, hug or physically greet each other?
At this time, we are discouraging physical contact with non-affiliated parties onboard, including but not limited to handshakes, hugging, and fist/elbow bumps. We have created a new “Windstar Wave” to help assist us in this goal onboard.
Will you still operate the Signature Deck and Beach BBQ’s?
Yes, we are offering both the Deck and Beach BBQ’s (where applicable).
Will the gym, spa or fitness classes be open for use during our cruise?
Yes, the gym, spa, and fitness classes are open and operating. Enhanced cleaning protocols will be maintained.
Will the pools and water sports platforms be open for use during our cruise?
Yes, with social distancing measures and reduced capacity in place as appropriate.
Will Windstar still offer Room Service?
Yes, we are offering room service as normal on all ships and guests are welcome and encouraged to dine in their rooms. The added option to pre-order room service is available for the AmphorA dinner menu as well.
Are cabins being cleaned and turned down nightly as normal?
Yes, standard room services will apply with the appropriate safety and health precautions in place.
Can guests expect the standard cabin amenities such as mini bars, wine glasses, coffee accoutrements, toiletries, etc.
Yes, standard room amenities will be available in all cabins.
Are guests able to take independent tours or go ashore freely?
Will Shore Excursions have reduced guest capacity?
Tour buses and port shuttles will operate in accordance with local guidelines.
Will tenders operate at reduced capacity?
Yes, tenders will operate at the reduced capacity if required by local regulations and to support social distancing.
What water sports toys/activities will be open? Will I be provided a snorkel mask? Will I be able to keep the snorkel mask through the entirety of the cruise?
Windstar Cruises will operate the Watersports Platform and equipment as usual with some changes to enhance guest and crew safety. As has always been the practice on our yachts, guests will be able to check out a snorkel mask and fins for the whole cruise.
What are the consequences for refusing to comply with Windstar’s Beyond Ordinary Care policies?
Windstar takes public health matters seriously. Refusal to comply with Windstar’s Beyond Ordinary Care policies before or during a cruise may result in denial of boarding or early disembarkation without refund or other compensation.