before you go / FAQ
Frequently Asked Questions

Here at Windstar Cruises, the health and safety of everyone on board in a top priority. We are connected to health industry experts and following regulatory requirements in eery area of the world we sail. Our team is implementing additional technologies that go beyond these requirements as part of our new Beyond Ordinary Care program.

We are making a multi-million dollar investment in our fleet in an effort to provide a healthy environment while sailing on a Windstar yacht. Hospital grade high-efficiency particulate (HEPA) filters along with a UV-C air zapping process (ultraviolet germicidal irradiation) are being installed on board all Windstar yachts. This is a double whammy for extra protection. Policies may change.

It's important you check back for updates to policies and procedures before you travel to embark on your Windstar cruise.

Know Before You Go
  • Vaccine required: Complete a full course of COVID-19 vaccine at least 14 days prior to embarkation.
  • We also highly recommend you receive your booster for extra protection if you are eligible at least one week before you depart from home.
  • Travel Insurance: Some countries require you to purchase travel insurance covering COVID-19; research and purchase.
  • Medication: Pack 14 days extra in case of a travel delay
  • Test policies: Research requirements of each country on your itinerary to comply.
  • If you test positive for COVID-19 at embarkation or during your cruise, you may be medically disembarked for evaluation and possible quarantine at a government facility, hospital or hotel before being allowed to travel home. Depending on the country where you are medically disembarked, the government-run accommodations may be very basic COVID-19 facilities. Windstar abides by the COVID-19 policies for each country, which may differ from current US policies, and which continue to evolve. Guests will be responsible for any costs related to their quarantine or isolation, such as hotel accommodations, food, beverage, and transportation.
  • Testing: Windstar will administer a free PCR test prior to sailing; negative result required to board.
  • If additional tests are required to meet local regulatory requirements during the cruise, guests may purchase them on board. $69/antigen and $135 PCR. This policy is effective for sailings starting Jan 1, 2022 and beyond.
  • Masks: Policies will evolve. Guests are now required to wear surgical quality masks on board in public spaces and while traveling to the yacht.
  • Shore Excursion: Windstar allows independent exploration ashore unless prohibited by the local government.
  • As of December 6, 2021, all air passengers two years or older with a flight departing to the U.S. from a foreign country are required to show a negative COVID-19 viral test result taken no more than one day before travel, or documentation of having recovered from COVID-19 in the past 90 days, before they board their flight. Windstar will offer disembarkation testing at a nominal charge using normally onboard antigen testing the day before disembarkation. Windstar will be unable to provide testing the day of disembarkation.
  • All guests are required to have a negative PCR test prior to boarding the yacht. A PCR test may be taken up to two days prior to boarding the flight to the embarkation city. No home tests accepted.

Pre-Cruise

Where can the most up-to-date information on Windstar’s handling of COVID-19 be found?
Will testing be performed by Windstar prior to embarkation?
Do guests with increased risk of severe illness have any additional requirements?
Will guests be required to get a COVID-19 test prior to leaving home?
Will crew be required to get a COVID-19 test prior to leaving home and upon embarkation?
Will guests receive information about Safety Protocols on board?
Are guests required to wear masks while traveling to the ship?
If guests are exposed to COVID-19 prior to travel will they be allowed to embark?
What if I have been in close proximity to someone who has tested positive for Covid-19 within 7 days prior to embarkation?
How will social distancing be facilitated during embarkation?
How will staggered embarkation work? How will guests know when to arrive at the ship for embarkation?

Embarkation

How will Social Distancing be facilitated during embarkation?
How will staggered embarkation work? How will guests know when to arrive at the ship for embarkation?
What can I expect for the pre-boarding screening?
Will temperature checks be required as part of the pre-boarding screening?
Will Windstar supply masks or other equipment on board?
What will the muster drill look like?

Vaccines

Will vaccination be a requirement to embark on a Windstar Cruise?
Why is Windstar requiring vaccinations?
What is considered to be “fully vaccinated”?
Will the crew be vaccinated?
Will proof of a vaccine be required for guests to board?
Are masks still a requirement for vaccinated guests?
Are COVID tests still a requirement for vaccinated guests?
Are there any exceptions for individuals who cannot take a vaccine?
Are there any exceptions for unvaccinated individuals under the age of FDA vaccine approval?
What about guests who do not want to be vaccinated?
What if a guest has a booking with plans to be vaccinated but one or more of the guests in the party are unable to meet the vaccine mandate prior to the sailing?
Are there COVID-19 vaccines (i.e. AstraZeneca or from other countries) that are not acceptable?
What if I have been vaccinated but am exposed to someone who has tested positive for COVID-19?

Enhanced Sanitation

What are the enhanced cleaning procedures on board?
How often will public areas be cleaned?
Where will guests find sanitizing stations?
Will crew provide hand sanitizer to guests?
What other changes has Windstar made to onboard sanitation procedures?

Modified Guest Experience

Are guests required to wear masks?
Will Windstar conduct temperature checks on all guests daily?
Can we shake hands, hug or physically greet each other?
Is the Bridge still open for visits?
Will you still operate the Signature Deck and Beach BBQ’s?
Will the gym, spa or fitness classes be open for use during our cruise?
Will the pools and water sports platforms be open for use during our cruise?
Will Windstar still offer Room Service?
Are cabins being cleaned and turned down nightly as normal?
Can guests expect the standard cabin amenities such as mini bars, wine glasses, coffee accoutrements, toiletries, etc.
Are guests able to take independent tours or go ashore freely?
Will Shore Excursions have reduced guest capacity?
Will tenders operate at reduced capacity?
What water sports toys/activities will be open? Will I be provided a snorkel mask? Will I be able to keep the snorkel mask through the entirety of the cruise?
What are the consequences for refusing to comply with Windstar’s Beyond Ordinary Care policies?

Testing On-Board, Medical Staffing, and Equipment

Does Windstar have PCR and similar testing equipment onboard?
Has Windstar increased its medical equipment onboard?
Will Windstar be able to test guests onboard to facilitate current CDC requirements for returning air passengers?
Has Windstar increased its medical team staffing for the Beyond Ordinary Care program?
What happens if a location on our itinerary requires a PCR or a recent COVID-19 test during the cruise?
What happens if I test positive within 48 hours of embarkation or in transit?
What happens if I test positive for COVID-19 on the embarkation test?
If one person in our party tests positive during embarkation, will we all be denied boarding? Will the company assist with travel arrangements?
What happens if I get sick with COVID-19 while on board?
If a guest tests positive for COVID-19 while on board, what costs are covered?
If I test positive for COVID-19 during a cruise and have to quarantine, will I receive a full refund of my cruise fare?
What testing and treatment capabilities are there on board?
What happens if I am on a cruise that gets cancelled due to COVID-19 cases onboard?

Crew Wellness and Training

Will the crew be tested regularly?
Will crew be required to wear face masks?
Will the crew be trained in upgraded health and safety measures?